US-Michigan: Network Services Senior Engineer To apply for this position, please visit this Website. http://dev.fyicenter.com/jobs/99671566_Network_Services_Senior_Engineer.html To see other opportunities, please visit http://dev.fyicenter.com Date: 09-Mar-2009
Network Services Senior Engineer Principle Duties and Responsibilities: a) Know, understand, incorporate and demonstrate the Health System Mission, Vision and Values in behaviors, practices and decisions. b) Assist in researching, selection, evaluation, implementation, documentation, operation, support and maintenance of hardware and software solutions as directed. c) Know, understand, incorporate and demonstrate all relevant Health System Standard Operating Procedures, processes, and policies to ensure adherence to industry and Health System standards and established Best Practices. d) Mentor, train, and work as a team with any associates as assigned. e) Work within all project plans and maintain open communication with Project Leads. f) Provide hardware and software training, including network communication, documentation, and other reference materials for the Network Services Group team, Information Services and customers as appropriate, to ensure knowledgeable and productive customers. g) Provide technical guidance, consulting support and complex problem resolution to Information Services and associates regarding hardware, software and networks, including the evaluation and recommendation of appropriate technologies. Create and maintain technical documentation. h) Perform network installation, configuration and administrative functions as needed. Utilize systems management software to proactively analyze network capacity and monitor network performance. Manage network communications, troubleshoot local and wide are network problems. i) Perform communications and infrastructure wiring, and use administrative tools to monitor the network and other equipment. j) Other duties as assigned. k) Serves as a role model for consistent demonstration of Health System's Customer Service Behavioral Standards of Performance, by respecting the Privacy and Confidentiality of those we serve. l) Demonstrates knowledge and respects patient, service provider and organizational confidentiality and HIPAA Security procedures and protocols as defined under the HIPAA Privacy and Security Procedures. m) Follows established HIPAA privacy procedures when using and/or disclosing Protected Health Information (PHI). n) Maintains and protects patient's rights under the HIPAA Privacy standards. Working Conditions: a) Primary work environment is at the local site with required travel for client support, vendor meetings and system training. b) Physical activity includes sitting for long periods of time while performing primary job functions. The lifting of boxes and/or computer equipment is required. c) Visual activity requires ability to look at a computer screen for long periods of time. d) Mental activity consists of frequent detailed task performance, subjected to interruptions and changing work priorities. e) Office, data center and switch room environments. f) Maintain confidential information. g) CRT exposure. h) 24x7 On-call as required. i) Minimal exposure to latex environment. j) Minimal lifting of more than 25 pounds required. Knowledge, Skills, Experience Required: a) Network design certifications strongly desired (e.g. CCIE, CCMSE). b) Bachelor's degree, with five years experience in Information Systems; with at least two years in a directly related position preferred. -or- c) Seven years in Information Systems; with at least two years in a directly related position preferred. d) Must have experience in Wide Area Network (WAN), Local Area Network (LAN), and telecommunications technologies. Detailed knowledge or certification in network engineering, communication/network protocols, technologies and industry standards. Must have worked in a significant LAN/WAN environment. Detailed knowledge of communications protocols, technologies and industry standards. e) Demonstrated analytical skills for complex network problem resolution. f) Demonstrated effective written and verbal communication skill, to interact with customers, IS leadership, staff and vendors. g) Demonstrated presentation skills, to assist in presenting information to staff and management. h) Demonstrated ability to interact with many people of differing professional levels; to be involved in multiple projects simultaneously; and to succeed in an environment of competing priorities. i) Project management experience (e.g. PMI certification) is a plus. j) Best Practices experience (e.g. Six Sigma, 5S and/or LEAN certification preferred) is a plus. k) Knowledge and understanding of IT Infrastructure Library (ITIL), Microsoft Operations Framework (MOF) or related Infrastructure Lifecycle Management processes and solutions. l) Strong commitment to customer service and quality improvement. m) Healthcare experience is a plus. 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