Hi,

 

We have a contract opportunity for a Remedy upgrade (6.0 to 7.5) consultant.
The project is in Pennsylvania.  

 

Must have experience upgrading Remedy 6.x to 7.5.  Oracle is the database. 

 

Start Date:     March 1, 2010

Duration:       3+ months

Location:       Harrisburg, PA

 

.         Gather requirements from various business groups/users.  Partially
involved in Business requirement gathering and totally responsible for
Technical design, development, unit testing and migration 

.         Install and Configure Action Request System 7.5, Remedy Asset
Management 7.x and Remedy Change Management 7.x with Alarm Point Systems. 

.         Reconciliation and configure of CMDB 

.         Migrate of Remedy application from Remedy 6.0 to Remedy 7.5. 

.         Installing and configure and set up of data in CMDB 1.1 and 2.0. 

.         Integrate with ITSM Modules ie Helpdesk, ChangeManagement,
AssetManagement, Approval Server and Telealert. 

.         AIE configuration and troubleshooting. 

.         Configuration of the ARS Remedy v.7.5 with up to date client
foundational data, Auto-routing the Incident, Problem and Change tickets
using "Assignment Engine 7.1" and "Approval Engine 7.1". 

.         Configure Remedy Email system 7.5 such that the customer ticket's
status is notified through email notifications which are further routed to
Microsoft Outlook 2007. 

.         Upgrade AR System Server 7.5 which includes various Remedy
utilities like Assignment Engine, Email Engine, Flashboards, Approval
Server, AR server, latest version of Apache Tomcat 5.5.25 services
maintenance. 

.         Customize the OOB Help Desk, Change Management, Asset Management
as per the company's business requirements.

 

Thanks and Regards, 

 

Amrutha 

Aim Computer Consulting 

N. Laurel Park Drive,

Suite #513, 

Livonia, MI-48152

734-591-3562 Extn.1+167

Fax: 7344182598

 <mailto:[email protected]> [email protected]

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scan0008"Arise, shine." Isaiah 60:1

"WITH GOD ALL THINGS ARE POSSIBLE" Mathew 19:26

 

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