*Application Production Support 16x5* *Seattle**, WA***
*6 months* * * *Prior Microsoft Exp is Must* *User Accounts:* Create new user accounts, modify user accounts, delete user accounts. *Service Accounts (non-user accounts)* - Create new service accounts, modify service accounts, delete service accounts. *Groups:* Create new groups, modify groups (membership modify), delete groups *Password resets* *Temporary Smart Card Exception* *Application Production *Support work *for I&P Applications viz. MMSSPPI, MMSIDF and WebDir*. Team provides application support work in 16x5 model. The skill set requirement should meet the general Support Analyst Requirements prescribed by Microsoft. The project scope currently deals with supporting internal and external applications. *Work as part of a world-wide support team to provide technical support for a mixture of mission critical applications which service Microsoft external and internal customers.* Undertake *applications trouble-shooting and ensure each reported problem is resolved* in a timely manner, tracked according to standards, and escalated as appropriate. Participate in *problem resolution and root cause analysis.* *Troubleshooting Application Issues (Production and UAT) *and resolving issues as per the *agreed Service SLA.* Maintaining the application’s availability as per the agreed *Availability SLA and ensuring the availability of Production/UAT servers.* Follow MSI Team’s Application Support process and procedures. Accept instructions from Supervisors time to time and meet the expectations. Able to accommodate new requests and able to handle ambiguous situations in support. Excellent communication skills to handle Internal and external customers abroad. Have sufficient technical depth to comprehensively communicate with development team, peer level counterparts and other internal organizations. Communicate technical information in a non-technical manner to customer groups with varying levels of technical expertise. Responsible and Accountable to the work assignments and deliver them on time Thanks & Regards, * * *Roshan Syed* NatSoft Corporation 1075 Easton Avenue Tower 3, Suite # 4 Somerset, NJ 08873 Phone:732-476-6230 Fax: 732-909-2246 [email protected] www.natsoft.us -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
