PROGRAMME AND PORTFOLIO MANAGER (PPM)
Location: Trumbull. CT
Duration: 12- 18 Months+
One of our Direct Client is looking for a Programme and
Portfolio Manager
1. Work Level Position Statement
Expected Work:
The Network Services Programme & Portfolio Manager is
responsible for delivering change in the ongoing development
of the Client network. The role works closely with project and
service delivery roles within the Client's IT and network
Vendors. This role is executed on behalf of the Client's
customer base via network Vendors and the Americas IT Services
group. The network infrastructure underpins all business
processes and activities in the client. Also has
responsibility for ensuring that service requests are being
properly reviewed, prioritised and implemented.
Key areas of activity include:
Program & Portfolio Management:
* Accountability for programme and portfolio management of
all projects delivered by Network Services for the Client,
covering Data, Voice, Mobile, Conferencing and Others.
* Ensure Program, Project & SR deliverables meet agreed
time, cost and quality measures.
* Detailed implementation planning and definition of work
plans for all subtasks to achieve programme deliverables
* Definition of programme governance and production of
regular reporting on programme & portfolio status.
* Input to Solutions Effectiveness to ensure fit for
purpose solutions are implemented to ensure maximum benefit to
the Client business.
* Escalation point and relationship management for
internal customers and vendors, in relation to delivery of
milestones and project results.
* Ownership of all portfolio and programme deliverables
and KPIs.
* Consolidates country business change requests/SRs and
evaluates them for cross-country applicability
* Creation and ownership of Risk, Issues and Dependency
register impacting the network portfolio.
* Monitoring of budget relating to programme deliverables,
providing regular update reports to Key Stakeholders.
* Key stakeholder relationship management of the key
interfaces to relevant governance boards, IT management and
business contacts.
* Contribute to the strategy development of the Network
Services roadmap for Americas.
* Ensure the timely resolution of problems, arising in the
implementation of new requests, calling upon the resources of
other Americas IT Team member where required.
* Ensures deployment of appropriate solutions within the
Client in line with the NSA roadmap.
* Works with the sourcing partners, the IT Business
Partners, the Client PMO, and Client Cluster / Country IT
leadership to review and prioritize service requests (SRs).
* Ensures that SRs are being completed on time and that
related SLAs are being met. Escalates irresolvable issues to
the SQM
* Accountability for gating NSA Projects into the Americas
Project Funnel
* Accountability NSA Project Process and alignment with
Americas IFLC.
* Ensures that monthly SR reporting package to be
submitted to Client stakeholders is accurate and complete.
Consolidates information from both internal retained
operations and BT. Coordinates and works with the Regional
Sourcing Partner Program Manager to ensure the reporting
package is accurate and complete.
* Participate and support Regional and Global Governance
Boards and Committees as required
* Build strong cross-region relationships to ensure that
solutions are fully understood, planned and executed by
project delivery teams.
Service Improvement:
* Provides input on stakeholder satisfaction issues and
works to manage SR performance expectations.
* Development and management of the SR governance
processes which will guide and measure the relationship
between Client and the Vendor
* Reviews strategic changes to the supplier agreement and
their impact on SR performance metrics and ensures alignment
with the intent of the deal
* Contribute to continuous improvement in the areas of
project management and service request process and
organizational development
Resources:
* This position may involve direct line management
responsibility for Client's project managers.(include resource
titles)
* The position will require the ability to manage complex
virtual teams.
* The position will also involve close collaboration,
partnership and working with key Vendor service delivery team
members
Problem solving:
* The network services programme manager will provide
support for ongoing network development and continuous
improvement. This will include all elements of technical,
process, and organisational development.
* Supports the Client's stakeholders in regards to
providing information on status of projects, approvals,
authorizations, pricing issues
Change management:
* Will follow Change Management processes as part of the
IFLC
Lateral interaction:
The incumbent will be required to develop working
relationships with:
* Global & Americas IT teams
* IT Finance Partner
* BT and other strategic partners
* Third party system support teams
External interaction:
This role will interface with the following:
* BT
* Client's Strategic Partners
* Procurement (NPI IBM)
* Other 3rd Party suppliers
2. Competencies Required in This Role
* Service Orientation – Outstanding individual operate
from the customers’ perspective, using their understanding of
the customer’s business, the market place and unique issues
they face. They add value to customers by providing business
solutions that acknowledge commercial as well as technical
needs.
* Passion for Growth - Personal drive that enables
individuals to go that extra mile in delivering excellent
performance.
* Holding People Accountable – Commitment to holding both
self and others responsible for delivering agreed growth
objectives. They ensure that goals and expectations are clear
and individuals are consistently measured and rewarded.
* Strategic Influencing – Uses strategic Influencing to
build commitment to their growth agenda and to influence
others without using hierarchical power to adopt a specific
course of action.
* Organisational Awareness – Demonstrates organisational
awareness by knowing who to approach and how to get things
done, through understanding the influences, which shape how
the organisation works. Traces the implications of these
influences and uses this understanding as a basis for
Strategic Influencing to drive business growth and achieve
growth goals.
* Team Commitment – Show a high degree of team commitment,
working co-operatively with others across the organisation to
achieve shared goals. Place high value on being part of a
team and act to further the interests of the team, or the
organisation, above their own.
3. General Skills
* Experience of managing large and complex programmes of
work, with accountability for project budgets in excess of
€5m.
* Significant self-motivation and focus to achieve the
objectives of the role.
* Ability to form strong relationships within Client and
with key individuals in partner organizations to quickly
establish effective virtual teams designed to deliver against
demanding objectives.
* Ability to communicate well with people at all levels in
the Americas IT Team and relevant Client organizations, and to
present recommendations clearly and positively to ensure they
are accepted and actioned.
* Strong focus on Customer Service, to keep the Customers’
requirements constantly to the forefront, and to ensure that
the activities of the team align closely with these
requirements.
*
4. General Skills
* Service / customer focus ~ Fully Operational
* Communication ~ Fully Operational.
* Change Management ~ Fully Operational.
* Business strategy formulation ~ Fully Operational
* Business Process Design and Management ~ Fully
Operational
* Business Planning and Implementation ~ Fully Operational
5. Professional Skills
* Project Management ~ Fully Operational
* IT Management ~ Fully Operational
* Customer Management – Fully operational
* Service Management (ITIL) –Working Knowledge
* IT Policy Framework – Working Knowledge
6. IT Technical Skills
* Good appreciation of technical area
* Ability to manage complex teams of project and technical
staff.
* Ability to work well with peers and demonstrate lateral
influence
* Excellent communication and team building skills
* Good customer/service focus.
* Sufficient appreciation of network and telecoms
solutions in order to identify opportunities for enhancement
of the environment, and to assess proposals arising from the
team, and others
* Strong customer service focus to keep customers
requirements constantly to the forefront, and to ensure that
the activities of the team align closely with these
requirements
* Strong commitment to quality assurance processes,
especially change control, in order to maintain the highest
levels of operational service and availability of the Network
Infrastructure
7. Value Indicators
* Supporting the management and delivery of service
through a strategic partner
* Delivering agreed results for service levels, customer
satisfaction.
* Managing large and complex virtual teams
* Managing customer expectations
* Resolving complex issues and risks.
* Significant budget management
* Establishing governance process and teams.
8. Behaviours
* Deliver what you promise
* Build Relationships
* Develop Yourself, Develop Others
* Work as a Team
* Take Responsibility
* Develop an External View
* Bring options not issues
Apply online or call at 732 572 7400 ext 1101
--
--
Manish Mehra
Resource Manager
Enterprise Software Solutions Inc
Ph: 732 572 7400 Ext 1101
Fax: 732 572 7404
E: [email protected]
W: www.essit.com
--
Introduce business in 3800 cities. How?
=====================================================
Thanks for using group.
Moderator
1) This group is managed by www.BRCIndex.blogspot.com
2) Post your message with your linkedin Profile (Visit linkedin.com) to
confirm your identity and refer business.
3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club)
4) Reply to two message before posting new one.
5) Donot post same message in all 3800 business Referral Club.
You received this message because you are subscribed to the Google Groups
"Outsource" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at http://groups.google.com/group/Outsource
