Dear All,

Trust you are doing well.



Please send resume to [email protected] only.


*Network Support Engineer*

*Rate: $35-$40/hr.*

*6 months - Wilson, NC or Raleigh, NC*



*Position Summary:*

This is a senior level Network Support Engineer –Voice II/III  position
where the person will be involved in the technical day to day incident
management support and design and implementation of the SLGIT day .This
individual will need have significant experience (greater than 7 years) in
managing, implementing and monitoring voice over IP products  such as Cisco
CUCM, Cisco IPCC Express/Enterprise, Cisco Unity Connections  with Gateways
and Gatekeepers for inbound/outbound call routing and other voice
application like Right Fax, Noble Dialer and Inter Voice Technology
integrated with Cisco IP telephony infrastructure . Some of the sample
components in the SLGIT voice infrastructure are  : 2 no of Cisco Call
Manager 6.x Cluster , single Cisco IPCCX 5.x (HA mode) ,Cisco Unity
Connection 2.1 ,Noble Outbound Dialer ,Right FAX 9.5 ,IVR - Inter Voice
Technology , Cisco Gateway/Gatekeeper , Agent Screen/ Call Recording by
Variant and Witness ,Cisco VG 200 Series Gateway ,Cisco ATA, Cisco IP
Phones.  This individual will also be responsible for delivering break fix
and Problem management support including preparing and assessing current
infrastructure and preparing support documentation on the configuration and
tuning of these components to IPT Telephony infrastructure.



*Key Responsibilities: *Briefly list 5 – 7 primary responsibilities of the
position.



This position requires the ability to install, configure, support, monitor,
assess, and troubleshoot infrastructure and application issues across the
following areas:

Ø       2 no of Cisco Call Manager 6.x Clusters

Ø       Single cluster of Cisco IPCCX 5.x (HA mode) integrated with one of
the CUCM cluster.

Ø       Cisco Unity Connection 2.1 for voice mails.

Ø       Noble Outbound Dialer

Ø       Right FAX 9.5

Ø       IVR - Inter Voice Technology

Ø       Cisco Gateway/Gatekeeper

Ø       Agent Screen/ Call Recording by Variant and Witness

Ø       Cisco VG 200 Series Gateway

Ø       Cisco ATA

Ø       Cisco IP Phones

Ø       Preparing Standard Operation Process documents.

Ø       Solid experience in troubleshooting and implementation of Cisco
Unified Communication Manager, Cisco Gateways /Gatekeepers, Cisco IPCC
Express.

Ø       Experience in configuring and troubleshooting right fax and Call
recording application and IVR (Inter voice technology).

Ø       Listing some of the common Scope of Work for IPT environment, this
is expected to be addressed by network support engineer.







 Thanks & Regards,



Christine

TAMMINA SOLUTIONS LLC

11874,Sunrise valley Drive

Suite 200,Reston, VA 20191

Phone:703-463-9760

Fax:703-991-5532

[email protected]

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