Hi Partners, We are looking for candidates for the below requirement. Please send your best candidate to [email protected]
Client: Dell Services Role: Telecom. Specialist Location: Wellesley, MA Duration: 8 months contract can extend to a longer term The ideal candidates must have a full understanding of Avaya PBX and adjunct System Administration. The position Requires detailed knowledge of telecommunications and with a significant focus on Contact Centers. Experience with VOIP, Voice XML Technologies, Multi Channel Contact Center Applications, Workforce Management and Call Recording Technologies is required. Experience with Oracle CRM deployments is considered a plus. Candidates will be responsible for assisting in the design and implementation of new contact center technologies. Candidate will be a member of a cross functional team interacting with functional call center leaders, telecom Engineers and management during all phases of the project from vendor selection through design and implementation. The candidate should have experience with working with RFI’s and RFP’s, vendor evaluation and the presentation of Recommendations to Senior Managers. Additionally, the successful candidate may be asked to perform advanced support of a call center environment. This Position requires in-depth knowledge of Avaya TDM/IP voice switch and related peripherals. The role includes support And resolution of all voice/telephony problems, working with clients on telephony/voice related moves, adds, changes, Coordinating scheduled outages when required, complex vector programming and VDN changes, and proactively implementing And supporting preventative maintenance procedures. Candidate will primarily interact with functional call center leaders, Telecom engineers and management. Candidate will be responsible for regularly resolving simple to very complex problems While exercising sound business and technical judgment. Job Requirements • Associate Degree in Information Systems or Business Administration, or a related field • Appropriate Additional relevant experience beyond the minimum required experience may be substituted for education • Minimum of 10 Years relevant work experience in a telecommunications environment, including, but not limited to, telecom system Administration, infrastructure planning, design, implementation and maintenance • Minimum of 10 years experience in Avaya TDM/IP voice switch and related peripherals • 7 years working experience in a call center environment. Advanced call center programming experience; advanced work with VDNs, complex vectors and skill based routing • Working experience with CMS system administration and Nice Call Recording • Fundamental knowledge of CMS, NICE, AIC, AVP, and AES.systems • Ability to analyze, diagnose and resolve problems with the configuration and operation of Telephones • Demonstrated proficiency in customer support operations related to setup and management of telephone Configurations in Avaya S8710 and associated call center technologies • Ability to work effectively with other Team members • Demonstrated effective time management and organizational skills in prioritizing and executing assigned Tasks • Excellent verbal and written communication skills Thanks and Regards, Jason Mendes Sr. IT Recruiter IVision Corp. 40 West, 37th Street, Suite# 403, New York, NY - 10018 Direct: (646) 290-6569 | Fax: 509-984-3316 E-Mail: [email protected] | www.ivisioncorp.com Linkedin Profile: http://www.linkedin.com/in/jasonmendes "Ordinary people can do extraordinary things" P Save trees. Print Only When Necessary Disclaimer: If you do not wish to receive our e-mails and/or lists, please send an email to [email protected] with subject: REMOVE from the exact address to which this was originally mailed to or provide the address (es) to be removed. Any inconvenience caused is regretted. The information contained in this message is confidential and is intended for the addressees only. If you have received this message in error or there are any problems, please notify the sender immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
