Job Title: Project Manager - Process Specialist, US IT/Operations FLSA Classification: Exempt
Reporting Relationships: AVP, Global Operations Responsibilities: Provide end-to-end management of the analysis, development and/or optimization of core business processes supporting both operational, financial, compliance and IT processes and procedures IT Processes: § Manage the collaboration with stakeholders representing different IT functions to analysis/optimize and/or develop policies and procedures around IT Governance, IT Investment, IT Staffing and Resource, and Vendor and Quality Management o Coordinate and conduct all meetings, o Definition and validation of risks/scope for all IT processes; o Document meeting minutes and manage/monitor action items o Interact with staff/management in analyzing existing policies and procedures to identify areas where best practices can be implemented; o Develop process improvement recommendations, procedures documents, workflows and/or control frameworks; o Publish/promote process documentation to appropriate repositories o Facilitate and obtain sign-off for process documentation (i.e., policies, procedures, workflows, control framework, etc.) § Manage and monitor the implementation of remediation IT process and controls implementation plans, providing guidance and assistance to subject matter experts in the completion of implementation plans surrounding all processes mentioned above and User Access, Network Security, Change and Incident Management, and Segregation of Duties Business/Compliance: § Manage projects to analysis/optimize and/or develop business/compliance processes and or controls including but not limited to Finance, Underwriting, Claims (including TPA management), Modeling, and Reinsurance. o Coordinate and conduct all meetings, o Definition and validation of risks/scope for all IT processes; o Document meeting minutes and manage/monitor action items o Review/provide feedback on existing business control framework, and policies and procedure; o Identify gaps in design and operating effectiveness of business processes and controls; o Identify opportunities for more efficient and effective business processes and controls; o Develop business processes and/or controls; o Manage the implementation of new or the remediation of processes/controls to ensure continued compliance with best practices and regulatory requirements (i.e., SOX, Model Audit Rule, etc.); § Manage/monitor the development and at times remediation of third party provider, including managing general agents (MGA) and third party administrators (TPA), business/IT processes and controls; Project Management: § Create and maintain work plans and resource plans (internal and vendor) § Complete weekly scorecards identifying project accomplishments, timelines, issues, and mitigating actions. § Develop status reports for internal management; assist in the development of Audit Committee or BOD reports; § Escalate project issues to management and manage/monitor issues to completion § Manage external vendors providing business/IT process and control evaluation/optimization/development; § Coordinate with internal and external auditors; provide expertise and oversight of internal/external audits; Qualifications: · 5+ years of direct experience in managing and performing the development/evaluation/implementation of business/IT processes and controls; · Understanding of the fundamentals of insurance operations including underwriting, claims, reinsurance, finance, and actuarial. · Strong process and analysis background; · Demonstrated vendor management experience; · Exceptional planning and project management skills; · Experience and comfort working in organizations with geographically dispersed teams and complex environments; · Exceptional written/verbal communication skills; ability to communicate complex concepts clearly, both verbally and in writing; · Ability to work collaboratively with others at all levels; · Ability to adapt to change, and support others as new workflows are defined and implemented Preferred: · Commercial insurance experience with focus on Commercial Property, Professional Liability, Casualty, Environmental, and Healthcare businesses; · Internal/External audit experience a plus Education: · BA or BS degree In Addition: Resume should also clearly show: Experience with the development of policies and procedures around the following areas? IT Governance IT Investments IT Program/Project Management Vendor Management Quality Management Location: NYC Duration: 6-12 Months Rate: DOE This spot requires a f2f interview with the client. Would prefer a candidate based in tristate area. When you respond, please include a daytime phone number so that I can reach you and also your salary requirements, your availability status. In considering candidates, time is of the essence, so please respond ASAP. **Thank you for reading about this phenomenal opportunity!! Please, if this position is NOT for you, pass it along to a friend or colleague . Regards Willie Softek Information Services,Inc IBM Business Partner PH:908-470-0104 x 15 Fax:908-470-0107 Email: [email protected] Url: www.softekinfo.com Connect with me on LinkedIn: http://www.linkedin.com/in/williesoftek Follow me on twitter - http://twitter.com/Willie0317 Delivering Technology Solutions for Today's Challenges ************************************************************************************************************************************************************************************************************************************ DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. 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