Dear Folks, Wishes for the Day !!! This is Sam from Panzer Solutions LLC We Need consultant for SAP Customer Service Manager - Functional Please share suitable profiles to s...@panzersolutions.com
*Job Title : SAP Customer Service Manager - Functional Location : Neenah, WI Duration : 6+ month contract-to-permanent Rate : Market F2F interview required at client place, EAD, Green Card, and US Citizens Only !!!!!!!!!!!!* Job Responsibilities: Ensure the delivery of application support and maintenance services for SAP ECC 6.0 Global Application Management Services Customer: • Planning, maintenance, coordination and reporting of the service delivery for customer contracts across all Global Application Management Services factories (including offshore locations) o Steer all delivering parties (offshore factories, third parties, resources, etc.) o Drive team building (also identify skill requirements) o Manage quality of service including SLAs, KPIs, compliance, etc. o Manage cost to contract o Continuous improvement of service delivery model • Responsible SPoC for customer/SDM and contract for operational topics, change requests and escalations across all factories • Continuous improvement of customer satisfaction • Business continuity plans Develop the customer to establish a long-term cooperation: • Transparency and forecasting of existing business • Contribution to the development of the account plan for the customer • Identification of up- and cross-selling potential across GAA portfolio • Implement contractual changes • Continuous improvement plan for the customer • Contribution to presales activities and proposal processes • Proactive management of the customer Contributions: • Planning and implementation of transition-projects in the factory or local country • Provide advice and guidance to Customers and colleagues as part of decision-making processes. • Direct, supervise, monitor and drive the support, testing and controlled implementation of new application releases in line with Customer requirements and to time and budget. • Evaluate suggestions, policy and project papers and provide technical impact assessments for consideration by higher management, other IT Groups and customers/clients. • Support the Lead CSM or Head of Customer Service Management in the budget and planning process. Skill Sets Required: • Minimum 3-5 years Application Management Leadership required. • Highly motivated and able to deal effectively with a rapidly changing environment • Thorough understanding of SAP systems and application management methodologies. • 3-5 years of SAP ECC 6.0 knowledge required • Exceptional customer service skills • Demonstrated ability to understand and analyze technical documentation and materials • Proven ability to analyze data and establish action plans based on trends and business demand • Ability to interact with employees and customers in a dynamic IT environment • Strong written and verbal English communication skills • Previous experience working with quality or continuous improvement programs desired • Preferred experience supporting process manufacturing * ITIL experience required Education: Bachelors degree or equivalent years of industry experience. ------------------------------------------ Thanks and Best Regards, Sam Riley | Sr Technical Recruiter Panzer Solutions L 45 Stuart Ave, K Norwalk CT 06850 USA Email: s...@panzersolutions.com Direct: 201-710-8278 Fax: (203) 971-8354 URL: www.panzersolutions.com -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to Outsource@googlegroups.com To unsubscribe from this group, send email to outsource-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/Outsource
