*Hi ,* * *
*This is Preeti from Sancrosoft USA Inc.* *LOCALS PREFERRED * *Systems Administrator* Work Location : Highlands Ranch , CO Duration : 12+ months *Genesys Voice Platform Genesys Framework*** *JOB SCOPE *** This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. The Application Support Administrator is responsible to provide successful implementation and management of Client services (applications) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. *RESPONSIBILITIES *** · for providing 24X7 Application Support across Responsible multiple client applications. · for applying code and operation break fixes and Responsible other proactive maintenance activities to keep the services up and running. · for evaluating the Issues reported by Client clients Responsible and members and providing ongoing solutions · for managing the performance and tuning of several Responsible Client applications. · responsible for managing the service and ticket SLAs and Will be managing the workflow to achieve the SLAs. · configuration and operational requirements for Determine development team · criterions and test plan Design test · the decision making of success or failure of Participate in applications systems to be deployed in production · associated to control and policy exceptions Assess risk · decisive action to preserve and maintain service Execute availability, performance, integrity, capacity and security. · and determine root cause for service failure and Participate support escalation *Qualifications *** • Bachelors/Degree in Computer Science or other technology field or equivalent experience; *• Genesys Configuration Management Environment and/or Genesys Composer, Genesys Interaction Routing Designer and /or Genesys Composer in addition to Genesys Voice Portal, Genesys SIP *** * Server, Genesys Stream Manager, and Genesys Reporting solutions I.e.: CCPulse/Informium Advisor, and ICON/InfoMart *** *• AVAYA, Nortel, and Cisco Call Manager switch programming and CTI Link interfaces. Siebel CRM, web-based and various desktop integrations with Genesys GPlus Adapters and Development SDK's *** *• 3 years on WebSphere and IIS *** • Advance knowledge and experience with Windows’ Administration and OS • Prior working experience in 24 x 7 transactional enterprise application environment. • *Database Experience with advanced SQL skills *** • *At* *least 2 years experience in Production support working in a globally distributed team* • Good experience with *ITIL, BMC Remedy and ticketing workflows* • Working experience with Client Back-office applications and domain knowledge is preferred. Thanks & Regards...* *... ** *Preeti * Technical Recruiter * [image: cid:[email protected]] [image: cid:[email protected]] *** * The power of focus* *SancroSoft USA Inc | Direct: (916) 671-5584| **[email protected]*** *4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916) 200-0305| www.sancrosoftusa.com* [image: cid:[email protected]]* : http://www.linkedin.com/in/preetihrsingh* -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
