Dear All,
Trust you are doing well. Please send resume to [email protected] only. *Title*:SharePoint Technical Analyst<http://www2.jobdiva.com/employers/open_rfq.jsp?rfqid=2444035> *Location*: Blue Bell, PA *Description*: Technical Analyst / Delivery Services Required Skills: SharePoint Administration, SharePoint Tecnhical Skills Responsibilities depend on the IT Service that the Technical Analyst belongs to *Delivery Service Responsibilities:* - Performs and delivers the IT service with which she or he is associated - Formulates and defines scope and objectives pertaining to the IT service - Prepares technical deliverables and/or provides input to other deliverables related to the IT service - Technical expert in one or more defined IT service - Provides technical consulting on complex projects - Analyzes and revises existing system logic difficulties and documentation as necessary - Devises or modifies procedures to resolve problems considering computer equipment capacity and limitations, operating time, and form of desired results. *Support Responsibilities:* - Responsible for executing the day-to-day tasks of the service desk processes - Documents and updates the product knowledge base along with common support scenarios - Responsible for the initial processing of inquiries, incidents and other forms of service requests - Responsible for ensuring incidents are properly recorded, classified, and given initial support - Responsible for resolving incidents utilizing the support knowledge base and in accord with the agreed upon service levels - Responsible for assigning and routing incidents that have not been resolved by initial support - Responsible to oversee the progress and escalation of incidents in accordance with service targets - Recognizes similar recurring incidents that may be attributable to an underlying problem. - Provides updates to affected parties throughout the life of an incident - Confirms, with the initiator, the satisfactory resolution of an incident prior to closing the incident record *Operations Responsibilities:* - Operates / administers solution in accordance with approved procedures and service levels - Receives approved changes from the designated change authority (e.g. CCB, CAB) - Implements / coordinates operating environment change in accordance with applicable procedures and approved change schedule - Provides feedback and reports on any problems to the change authority Best Regards *Christine* | Tech Tammina Call me: (703) 463 9760 | Email: *[email protected]* *www.Tammina.com* -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
