*Business Systems Analyst* *Phoenix, AZ*
*6 months* * * *Responsibilities * World Service Learning Network Performance Support Writing Team is responsible for driving a seamless Customer Experience through writing clear and consistent procedures. This position will write and review ECCO procedures to ensure that all Business units and process owners. Procedures align to a consistent voice of servicing that represents the Brand in both performance capabilities and learning content. *Responsibilities will include but are not limited to: * • Write clear, concise final procedures for *PORT/ECCO* from draft document as submitted by Subject Matter Experts from across Business units and processes. • Develop talking points for critical events that meet the needs of our Customer Care Professionals to answer difficult Cardmember questions. • Ensure ECCO content is shared and written for consistency and can be shared across business groups to eliminate duplicate information. • Maintain consistency of ECCO content, evaluate outdated information for archiving, condense information when applicable, and send to SME for re validation. • Seek input from our CCPs on all ECCO articles to ensure content is written for all audiences * * *Required Qualifications * • Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Cardmembers at the first point of contact. • Excellent oral & written communication skills including the ability to simplify complex procedures/information in an easy to understand format for our CCPs. • Ability to create communications that are consistent relative to tone, grammar, and vocabulary. • Proven ability to influence without authority • Strategic thinking skills a must – ability to analyze and consider impact of decisions across all Business units and process. Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills. • Strong Relationship Skills. • Demonstrated understanding of multiple business functions • Proficient in *MS Word, Excel, Lotus Notes, PowerPoint, Access and able to navigate ECCO*. • Experience with *HTML and HTML editors a plus* • Bachelors Degree in Technical Communications or 3 years experience as a technical writer (preferred). Thanks & Regards, * * *Roshan Syed* NatSoft Corporation 1075 Easton Avenue Tower 3, Suite # 4 Somerset, NJ 08873 Phone:732-476-6230 Fax: 732-909-2246 [email protected] www.natsoft.us -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.BRCIndex.blogspot.com 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
