*Position : Mobile Developer*

*Duration : long-term *

*Location: Alpharetta, GA USA*

*Availability: 100 %
Option on Extension: Yes*


*Summary of Project:
*IT Applications CG Service

*Description of Assignment:
*I3 Telephony Support & Development

*Deliverables:
*You will provide back office support for the internal IT helpdesks in
diagnosing and resolving issues with the Telephony platform (I3-Interactive
Intelligence) and if needed escalate the issue to the vendor. In addition
you will provide training for new helpdesk personnel.
You will be part of the level 2 Standby team (24/7) and travel to
international sites for go live support.

*Specific Job Characteristics:
*More than 3 years experience in telephony application development,
implementation and support
More than 2 years experience in Call Center technologies
Must have strong knowledge in Call Center business processes
Strong knowledge of networking infrastructure, including WAN/LAN, VoIP
Telephony, DNS
*Experience with I3 Interactive Intelligence is a big plus
*Ability to provide accurate work estimates and deliver on time, quality and
budget
Strong problem solving, innovation and analytical skills.





I would really appreciate if you can call me  703.649.3234



Regards,

Naga Raj
NetVision Resources, Inc.
8(a) |MBE | GSA | ISO 9001 | Inc. 5000
Comprehensive IT Solutions & Services
4229 Lafayette Center Drive, Suite #1750, Chantilly, VA -20151
Fax: 703-991-0074 *| *Phone: 703.649.3234
website: www.netvisionresources.com *|* email: [email protected]

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