*Job Title: Desktop Support Engineer*
*Location: Santa Clara, 95050*
*Duration: 3 months*
3+ years of experience providing IT operations support to a cross
functional organization
Advanced knowledge of the following operating systems and hardware:
Mac OS X (10.9+)
Ubuntu Linux (10.x+)
Competent in the following areas:
Unix, networking, and computer security
Shell scripting and Apple scripts
Domain services (AD, DNS, DHCP)
Experience with the following technologies:
Managing SaaS Applications (Google Apps, Jira)
Cloud based SSO configuration & deployment
Large-scale deployment of new hardware and software to end-users
Support for corporate telecommunications systems
Troubleshooting network related issues (wireless or wired)
.............................................................
*Location: Mountain View, CA*
*Duration: 6 months with possible extension*
*Strong Mac experience 70% vs. 30% Windows*
*Experience with Deployment Studio and Profile Manager is needed*
Reports To: Manager, Helpdesk
Department: Corporate IT
*Job Summary*
Mountain view Pharma company is seeking a Desktop Systems Administrator to
help grow their IT and software development environment. The Desktop System
Administrator’s typical day will include providing the first line of
technical support for our Mountain View, Sunnyvale and San Jose offices as
well as our US-based remote office workers. He or she is responsible for
supporting Windows and Mac systems in the corporate environment and in our
production environment. This includes desktops and laptops (both Windows
Laptop and Mac). He or she will need to build, setup, maintain, implement,
and troubleshoot technology problems related to laptops and desktops that
affect end-user productivity.
The System Administrator will interface daily with other technical staff,
and work on assignments and delivering services to end-users. He or she
will work closely with all users and management for issue resolutions. He
or she will help to provide monitoring for our IT and development
infrastructure and assist in its growth. He or she also will need to
understand fundamental IT concepts regarding hardware and software,
networking, data storage, data backups, and monitoring.
*Major Duties and Responsibilities*
• Assist users with their software application requirements and access to
IT resources via our Helpdesk ticketing system.
• Performing basic troubleshooting tasks and operating system support on
Microsoft Windows OS and Mac OS X.
• Setting up new users' systems and environments
• Configuring new applications for emerging business needs
• Mobile device setup, installation and /or post installation support
• Provide network, phone, system, and desktop support
• Participate in and drive projects related to Corporate desktop computing
such as email, anti-virus software, archiving, backups
• Document standards, best practices and policies
• Perform other work related duties as assigned.
*Minimum Qualifications*
• Bachelor's degree in computer science or related field with a minimum of
2 years of experience; or equivalent combination of education and
experience.
• Candidates should have minimum of 3 years of IT support experience
• Professional and clear via email, phone, and in-person conversations
• Core competency with Microsoft Windows and Familiarity with data backup
concepts and systems
• Extensive knowledge of Mac OS X
• Deploying and managing Apple environment in a large scale environment
(Manage Mac on a Mac server, build and deploy standard Mac
image/application, deploy mac client update from Apple Remote Desktop, OS
installation, account creation and maintenance, file sharing concepts,
printing)
• Windows and Apple hardware RMA warranty management
• Good understanding of common PC & Mac hardware components and connections.
• Good problem-solving skills, ability to troubleshoot without continual
escalation to higher levels of support.
• Strong working knowledge of common applications: email (Gmail), Google
drive, desktop publishing (Microsoft Office), web browsers (Internet
Explorer, Mozilla Firefox, Chrome)
• Good data management, organizing, and prioritizing skills. You will be
presented with numerous challenges and tasks simultaneously and be expected
to track them all through to completion.
• Ability to follow written and verbal instructions, willingness to learn
new procedures and tasks
• Ability to lift 50 pounds without assistance for the racking or other
installation needs for new systems
*Preferred Qualifications*
• Excellent communication skills (oral and written) in both English and
Mandarin are preferred for global office communication and project
deliverables
• Hardware/software training and/or certification in systems
• Has experience setup and deploy Audio/Visual equipment
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