Hi Partners,

Please send only matching resumes.

“I’m looking for a strong, BA that can work independently with the
ServiceNow Technical Consultant and Business Process Consultant and me, to
elicit and document the requirements for the ServiceNow Ideation and Demand
Management modules.  Experience with request intake and demand management
processes for non-incident requests is a definite plus.  This person will
be also facilitating meetings involving the IT service managers to develop
their operational processes for their areas of responsibility and tasks in
the intake workflow.  This includes tool creation (checklists,
documentation of outputs such as estimates, risks, impacts,  etc.) and
creation of the associated training support materials for that as well as
the higher level processes.  ServiceNow experience (Ideation and Demand
Management Modules especially) is preferred but I’d rather they be good at
working with the stakeholders to deliver the above.  In addition, I’d like
someone that can do reporting and data gap analysis (our current data
extracts and reports vs. ServiceNow); process to software (ServiceNow) gap
analysis and help work through solutions with me and the vendor.  I want
someone with a calm competence backed up with solid experience and skills
so they can run the facilitation meetings well.  We are trying to create
standardized processes across what used to be a very siloed IT and it is
important that this person can help keep the focus on the deliverables. “

-- if they have experience with third party software business analysis
rather than software development.  They elicit capability and user driven
requirements, not functional design requirements.  Focus on user
goals/stories, business rules, and data definition.

--If they have some project management experience, I might be able to
streamline this project.  I seem to be getting resumes for resources that
are too technical.

Ramesh
[email protected]

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