Hello,
We are proud to announce the release of *Oxygen Feedback 5.1* for both
*Cloud* and *Enterprise* editions!
Version 5.1 continues to bolster the all-in-one solution designed to
enhance community engagement and feedback collection while empowering
documentation with an integrated, robust search engine and AI assistant
for seamless usability. The focus of this release was to implement a
variety of *additions and enhancements to the AI features*.
The AI Assistant chatbot now appears in a non-modal window, enhancing
the browsing and interaction experience. Users are now able to rate the
usefulness of AI Assistant replies, while admins and moderators can view
the ratings to gauge the effectiveness of the AI Assistant. Admins and
moderators can also view the entire conversation threads that users have
sent to the AI Assistant on each particular site to gain valuable
insights into how users engage with the AI. They also have access to
advanced filtering options to help them quickly locate certain types of
threads.
The organization and site dashboard pages now contain additional
components with information about AI Assistant usage along with
convenient links that navigate to pages with more details.
The usage statistics pages now also contain more information and metrics
about AI usage. The new AI Assistant Search Summaries metric enhances
user understanding by providing detailed insights into search summaries,
including successful results and chat continuation. The updated AI
Assistant Threads tables empower users to analyze thread metrics based
on reply usefulness, improving user engagement and response effectiveness.
This release also includes various security enhancements, important
component updates, and bug fixes.
For more information about the Oxygen Feedback Cloud edition, see:
https://www.oxygenxml.com/oxygen_feedback_cloud/whats_new.html
For more information about the Oxygen Feedback Enterprise edition, see:
https://www.oxygenxml.com/oxygen_feedback_enterprise/whats_new.html
Best regards,
Alin
--
Alin Belu
Oxygen XML Editor
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