Hi everyone,

I was just as disgusted with the ACA thing that went to air the other night.  I have also written my letter of complaint (via email) to ACA and also done some investigating into the very likely fact they will do sweet stuff all about it.  I have cut and pasted some information from the FACTS web site (which is the

Federation of Australian Commercial Television Stations (FACTS) is the industry body which represents Australia’s Commercial Free-To-Air Television stations

www.facts.org.au)

and looked up the complaints facts sheet.  As the story was very misleading and biased (as is most of their fish and chip journalism) but the fact that the information could actually be harmful to the population due its bias and misleading information, the ACA crew has shown a far from acceptable duty of care to society, a complaint should be taken more seriously. 

To all those who wrote to ACA, if you don't get a reasonable response, then you can take it further via FACTS.  They are really a toothless tiger but in the very least we could get ACA to do 'the other side of the story'. 

I hope that this might be of help.  I know we are all very busy at the moment anyway, but for those who took the precious spare time to write a complaint to ACA, then you can make it worth it by following up.

cheers for now,

love to all 

Viewer Feedback

The Commercial Television Code of Practice regulates most areas of programming and advertising on commercial free-to-air television (this does not include the ABC, SBS or pay TV). 

If you have a comment or complaint about something you have seen on free-to-air television, please help us to respond to your comment/complaint by following the two step guide below.  FACTS and the free-to-air television networks welcome your comments and treat your criticisms seriously.   

 

If your would like more information about the complaints process see section 7 of the Code of Practice. 

 

STEP 1

 

Write a letter or fax (step 2 explains who you should write to).  It is important you write as soon as possible.  Stations are only obliged to provide a substantive written response to complaints about matters covered by the Code where the complaint is received with 30 days of broadcast.  Stations are not required to respond to complaints sent by email.

 

What information should your complaint include?

 

Your complaint should include the following information:

 

  • Name of program or advertiser/product
  • On what station you saw or heard the program/advertisement
  • When and where you saw or heard it
  • Reasons for your concerns
  • Your name and address

Write to the television station

Content of news & current affairs eg:

accuracy, fairness, invasion of privacy, objections to presenters/personalities etc

 

What if you are not sure who to write to?

 

If you write to FACTS about something that you should have written to a television station or the Advertising Standards Bureau about, we will forward your letter to the correct organisation.  We will write to you to let you know we have done this.

 

When should you expect to receive a reply?

 

The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice. 

 

What can you do if you don’t receive a reply or you do not consider the reply to be adequate?

 

If the station has not written back to you within 60 days or you do not consider the response to be adequate, you may send your complaint to the ABA.  The ABA will need a copy of your original complaint to the station, as well as a copy of the station’s reply.

 

 
Jo Bainbridge
founding member CARES SA
email: [EMAIL PROTECTED]
phone: 08 8388 6918
birth with trust, faith & love...

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