Hi Ishai,

 

Thanks for the suggestion. I've checked with the spstipsutilitypack, and
here's what I see ....

 

spstipsprob.png

 

I assume the fact that it is displaying the Event Handler in the list means
it is correctly registered, and that the class can be instantiated? And this
information looks identical to our Dev environment, beyond the expected
difference in the Event ID.

 

Additionally, we know that two other classes within the same assembly are
firing on ItemUpdated and ItemAdded and are executing correctly ....

 

Cheers,

Trevor

 

From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Ishai Sagi
Sent: Friday, 5 December 2008 1:17 PM
To: [email protected]
Subject: RE: EmailReceived Event Handler not firing in deployed environment

 

Can you troubleshoot? Find out if the event handler is properly registered?

Also, I have seem with so many event handlers where there would be a call to
some other assembly, or reference a resource that existed on the dev
environment, and if that reference is missing in prod, the event handler
will crash without a message.

 

To find out if it is registered correctly, you can use my utility pack:
www.codeplex.com/spstipsutilitypack

 

 

From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Trevor
Andrew
Sent: Friday, 5 December 2008 12:49 PM
To: [email protected]
Subject: RE: EmailReceived Event Handler not firing in deployed environment

 

Hi All,

 

We have an Email Received Event Handler that has been working flawlessly in
our development environment, but when we deploy to a customer site, fails to
fire. When the document library receiving the emails is email enabled, but
has no event handler associated, the email and attachments get dropped in
the library as you'd expect.

 

But the moment we register out Email Received Event Handler, nothing
happens. We can see no diagnostic logging occurring, it's as if the Event
Handler simply isn't being fired. From what I can see, there's nothing in
the 12 logs, nor the Windows Event logs.

 

Any suggestions of how to diagnose the problem would be most appreciated.

 

Cheers,

Trevor Andrew

 

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