Nigel,
It's one-off issue, he could not save back the document so, he lost the work he
did on the document. He click few times that's causes a crash on the word
document. I have to investigate and provide some sort of assurance that it
will not happen again. :(
Sutha
0450076504
Sent from my iPhone
> On 3 Jul 2014, at 1:01 pm, "Nigel Witherdin" <nigel_wither...@hotmail.com>
> wrote:
>
>
> Hey,
>
> That error code means "Access Denied" - has someone else checked out the
> document, changed permissions on the doc / list / site etc. that is causing
> him to be denied access? Any running workflows etc. that may be preventing
> him from overwriting the doc.
>
> If he downloads the doc, can he upload a new version over the top of it (i.e
> take the saving through Word out of the equation)
>
> Cheers
>
> Nigel
>
>
> From: sutha1...@hotmail.com
> To: ozmoss@ozmoss.com
> Subject: Claims Authentication session time-out
> Date: Thu, 3 Jul 2014 08:51:13 +1000
>
> Hi All,
>
> One of our key user, after he worked on MS office file for few hours, he try
> to save back. He experienced an error message from SharePoint and the
> document hung after that.
>
> Here is the ULS for that particular time.
>
> Cobalt SubRequestError: FileUnauthorizedAccess HRESULT 0x80004005
>
> Our environment is claims based and in SP 2010.
>
> any idea?
>
> thanks a lot
>
> Sutha Thavaratnarajah
>
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