Back when i was working for a financial company and partly incharge of there websites (technical side). I remember opening up the feedback on the design of one of our partner public sites to a large group of people. That wasn't pretty and was very noisy and counter productive, managing all the feedback was crazy. In the end future sites we're only ever commented on by the marketing guys and a small group of people.
I agree that public feedback is important, but for things like website's I'm leaning on just having marketing and a small intimate group owing the feedback loop. The teams for building out websites are small and normally theres not much room in there to incorporate feedback on a large scale. My 2 cents worth Jose Fajardo Senior Software Consultant Cynergy office | +612 6100 0470 mobile | +612 Cynergy Web Site: http://www.cynergysystems.com Showcase Site: http://www.cynergytv.com Cynergy on Facebook: http://www.facebook.com/pages/Cynergy/66029241565?ref=ts ________________________________________ From: [email protected] [[email protected]] On Behalf Of [email protected] [[email protected]] Sent: Monday, 15 March 2010 1:19 PM To: [email protected] Subject: ozsilverlight Digest, Vol 7, Issue 39 Send ozsilverlight mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://prdlxvm0001.codify.net/mailman/listinfo/ozsilverlight or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of ozsilverlight digest..." Today's Topics: 1. RE: Feedback on silverlight site (Scott Barnes) ---------------------------------------------------------------------- Message: 1 Date: Sun, 14 Mar 2010 19:16:47 -0700 From: Scott Barnes <[email protected]> Subject: RE: Feedback on silverlight site To: ozSilverlight <[email protected]> Message-ID: <d5fa1a6f5501184d8c3acf25048e58db11474ec...@sg1rd3xvs011.red003.local> Content-Type: text/plain; charset="us-ascii" Agreed. That being said, I've seen feedback being delivered early in what i can only describe as a "marketer sprint" that whilst is welcomed by appearances, doesn't essentially flow into the follow-on sprint. I say marketer sprint as its different to a developer sprint, as we like to iterate on a set solution until its finalised or albeit serves its purpose. In the case of this site, it's highly likely to be a sprint to the finish line, grab a bottle of water (victory email) and walk off and do something else. Follow-ups for Microsoft.com sites are rare, as they typically have hundreds of thousands of USD attached to each site (anywhere between $50USD - 300USD per site). That level of investment, nobody wants to hear the words "you failed" or any hint of this. Scott. From: [email protected] [mailto:[email protected]] On Behalf Of Asheesh Soni Sent: Monday, March 15, 2010 12:09 PM To: ozSilverlight Subject: Re: Feedback on silverlight site getting in the way of PROGRESS... in the wrong direction. BEFORE will ensure PROGRESS in the right direction :) On Mon, Mar 15, 2010 at 10:14 AM, Scott Barnes <[email protected]<mailto:[email protected]>> wrote: Realistically, BEFORE will never happen :) as that's getting in the way of progress ;) From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Stephan Dekker Sent: Monday, March 15, 2010 9:01 AM To: ozSilverlight Subject: Feedback on silverlight site I reckon that a lot of people on this list, me inclusive, wouldn't mind giving their opinion BEFORE the site goes live. Feedback afterwards doesn't seem to be that effective. Although I do understand, that as a development team, when you ask people for feedback and you don't follow their response (sometimes for good reasons) that it's an even worse message to the community. Still, I would prefer the feedback before going live option and not see my feedback being used, while I know that my opinion has a far greater chance of being used. Stephan From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Scott Barnes Sent: Friday, 12 March 2010 4:26 PM To: ozSilverlight Subject: RE: Silverlight site. Keep in mind threads like this constantly are used as a spark of change within the company. You'd be surprised at how fast policy or direction can change when random threads like this get forwarded around to Microsoft Staffers and Executives. The more you guys talk about this kind of thing outloud, the more likely it impacts change but the trick is you often don't know as its also kind of behind the scenes secret squirrel stuff. I've forwarded this thread to a few people in campus outlining "See, yet another one for the evidence brief on why Experience Matters" From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Darren Neimke Sent: Friday, March 12, 2010 12:20 PM To: [email protected]<mailto:[email protected]> Subject: RE: Silverlight site. Look, I appreciate the passion that is shown by the people on the list, and if a side effect of taking this indirect route to giving feedback is that it does affect some small change then that's great. Personally I think that the creative energy and enthusiasm could be used for better purposes. And after all, we are talking about the Microsoft Corporate Marketing site after all... I mean if you really wanted to criticise... where to start! :-) Kind Regards, Darren Neimke [email protected]<mailto:[email protected]> http://2010wave.blogspot.com Kind Regards, Darren Neimke [email protected]<mailto:[email protected]> http://2010wave.blogspot.com ________________________________ Date: Fri, 12 Mar 2010 12:29:09 +1100 Subject: Re: Silverlight site. From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Maybe change? The download progress has changed from the default to "Loading Silverlight Experience" since yesterday. On Fri, Mar 12, 2010 at 12:27 PM, Darren Neimke <[email protected]<mailto:[email protected]>> wrote: Not really sure what we're trying to achieve with this conversation. Kind Regards, Darren Neimke [email protected]<mailto:[email protected]> http://2010wave.blogspot.com ________________________________ Subject: RE: RE: RE: Silverlight site. Date: Fri, 12 Mar 2010 11:23:59 +1000 From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> I must admit, I was underwhelmed. Ross McKinnon Michael Hill Jeweller A: 7 Smallwood Place, Murrarie QLD 4172, Australia P: +61 7 31663344 M: +61 413 128877 F: +61 7 33990949 E: [email protected]<mailto:[email protected]> From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] Sent: Friday, 12 March 2010 11:19 AM To: [email protected]<mailto:[email protected]> Subject: RE: RE: RE: Silverlight site. I'd go even further than that. I've never worked for Microsoft so I don't have a feel for the internal political struggles. My comments are purely as a developer. History tells us one of Microsoft's greatest strengths lies in the creation and support of developer communities. From the dawn of (MS) time with Geekfest, throughout the monkey-boy Balmer days and until today, Microsoft's mantra has been "developers developers developers developers developers...". The developer community now has a life of it's own, yet remains a cornerstone of Microsoft's success. And Microsoft continues to innovate such that the community grows stronger, broader, and can react quicker than any other developer community. It's an amazing thing to be a part of. Given all that, it is such a fantastic shame that Microsoft can't get it together (and put the icing on the cake) as far as their developer product websites go. Somehow during the design of these sites, the message seems to become lost that developers are wonderful craftsmen and women with an insatiable desire for technical detail. It's the ultimate let-down that we can't point to a Microsoft showcase site and say "this is what it's all about"; instead we are ignore these dungheap sites Microsoft deploy every now and again and focus back inwards to our communities a little embarrassed by it all. I'm a proud Microsoft developer and I do love the company. But websites like this take a little bit of the shine off my pride when I know it could be just that much better. Hopefully this hasn't been the ramblings of old hand. I will continue to love the company, and hope for the day I can come out as such. My opinions are my own yadda yadda yadda, Carl. From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Scott Barnes <[email protected]<mailto:[email protected]>> Sent: Thursday, 11 March 2010 11:50 PM To: ozSilverlight <[email protected]<mailto:[email protected]>> Subject: RE: RE: RE: Silverlight site. My vote is to fold mscom/expression and mscom/silverlight into Silverlight.NET Tim is touching only the tip of the iceberg, as having 4 sites all talking about the same thing is just counter-productive and it kind of makes me chuckle a bit as given the problem of XAML was to ensure both sides of the isle (developer <-> designer) collaborate. Yet the first thing Microsoft does is segregate the audiences? :) It retards the potential for skill pollination (teach devs to design, and devs teach design to code etc) and if anything all it really does is bolster internal political and egos within (currently 4 factions duking it out over ownership rights :D) Now the stark reality is most sites in Microsoft only follow a typical quantitative analysis for their given sites, which is essentially a popularity contest in terms of traffic. Yet, the closer i looked at the data the more I saw nobody was really doing a qualitative analysis as had they done that, they'd see about 80% of the sites are actually utter failures and are offering zero value to their consumer base :) "..as long as the graphs keep ascending to the upper right, it's no questions asked..." Silverlight.NET is really the only site that has value, the rest are just mediocrity being celebrated out loud. From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Tim Heuer Sent: Friday, March 12, 2010 1:40 AM To: ozSilverlight Subject: RE: RE: RE: Silverlight site. Welcome to the world of MSFT ;-0 Microsof.com/<product> are usually 'marketing' sites - displaying decision-maker information and case studies, etc. Silverlight.net serves as a developer community resources: forums, learning resources, samples, etc. -- *for developers* -th Tim Heuer | +1 (602) 405-4567 | Microsoft Silverlight blog: http://timheuer.com/blog/ | twitter: @timheuer<http://twitter.com/timheuer> From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Vishwanath Humpy Sent: Wednesday, March 10, 2010 11:28 PM To: [email protected]<mailto:[email protected]> Subject: Re: RE: RE: Silverlight site. What is the story with http://silverlight.net/ ? . Will it disappear? On a positive note it did enlighten me to the silverlight partner program. I haven't heard about that before. It sounds good, unless you fail to ship a site within 90 days :-) On Thu, 11 Mar 2010 11:50:25 +0530 wrote > My thoughts are that this site is basically a Tyre Fire on the horizonof the web. [cid:[email protected]] :) From: [email protected]<mailto:[email protected]>[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Craig Dunn >Sent: Thursday, March 11, 2010 3:47 PM >To: ozSilverlight >Subject: Re: RE: Silverlight site. oops - not a great advertisement for Silverlight's x-platformability http://twitpic.com/17uw53<http://www.rediffmail.com/cgi-bin/red.cgi?red=http://twitpic.com/17uw53&isImage=0&BlockImage=0>:-( in safari On Thu, Mar 11, 2010 at 4:28 PM, Vishwanath Humpy <[email protected]<http://prism/writemail?mode=mail_to_individual&[email protected]&output=web&els=2e176912d075299f49c2b4025e4c86f6>> wrote: is it not a schoolboy(girl)error to have the home page unavailable via the menus? > >once you navigate around you can't get back to the home page directly. > > From: [email protected]<http://prism/writemail?mode=mail_to_individual&[email protected]> [mailto:[email protected]<http://prism/writemail?mode=mail_to_individual&[email protected]&output=web&els=2e176912d075299f49c2b4025e4c86f6>]OnBehalf Of Scott Barnes >Sent: Thursday, 11 March 2010 11:55 AM >>To: ozSilverlight >Subject: Silverlight site. http://www.microsoft.com/silverlight<http://www.rediffmail.com/cgi-bin/red.cgi?red=http://www.microsoft.com/silverlight&isImage=0&BlockImage=0> has been updated. Thoughts? (i.e. i had nothing to do with it so unloadgood/bad) _______________________________________________ >ozsilverlight mailing list >[email protected]<http://prism/writemail?&mode=mail_to_individual&[email protected]&output=web&els=2e176912d075299f49c2b4025e4c86f6> >http://prdlxvm0001.codify.net/mailman/listinfo/ozsilverlight<http://www.rediffmail.com/cgi-bin/red.cgi?red=http://prdlxvm0001.codify.net/mailman/listinfo/ozsilverlight> > [cid:[email protected]]<http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline....@middle?> ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. 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