Hello Joe,
According to this issue (and its fix):
https://github.com/inverse-inc/packetfence/issues/3503 if you're running
8.3, it should be possible to edit email template directly in GUI.
Did you see some errors in httpd.admin.log or in packetfence.log ?
--
Nicolas Quiniou-Briand
[email protected] :: +1.514.447.4918 *140 :: https://inverse.ca
Inverse inc. :: Leaders behind SOGo (https://sogo.nu), PacketFence
(https://packetfence.org) and Fingerbank (http://fingerbank.org)
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