Vincenzo: If you want professional support your best bet is to reach out to Inverse, they are the makers of PacketFence and are REALLY good. However, they do not work for free and there will be a cost associated if you engage their services.
https://packetfence.org/support.html#/commercial In my opinion the cost is reasonable and I have worked with many of their technicians and I have never had anything but a stellar experience. Please remember the people on this list are mostly PF users who all have other jobs, they volunteer their time on the list to help others. The best thing you can do is approach the list with a specific problem and what you have tried to do to fix it. My suggestion is to set your log level to debug and watch the relevant logs while the error happens, most of the time PF will tell you exactly what the issue is. Just don't forget to change the log level back to default when you're done. If you want I can try to help but the time difference may make it a long process, I'm in GMT -6. Good luck to you, feel free to post back to the list if you want more help from us. Jake Sallee Godfather of Bandwidth System Engineer and Security Specialist University of Mary Hardin-Baylor WWW.UMHB.EDU 900 College St. Belton, Texas 76513 Fone: 254-295-4658 Phax: 254-295-4221 ________________________________________ From: Vincenzo Pinto via PacketFence-users <[email protected]> Sent: Thursday, March 12, 2020 8:58 AM To: [email protected] Cc: Vincenzo Pinto Subject: [PacketFence-users] Request Support EXTERNAL Exercise Caution Good morning, my name is Vincenzo Pinto, and i work for a company in Italy, Milan, i'm writing this e-mail to ask for support regarding your software. I installed packetfence9.3 as a virtual machine on Proxmox. The machine has 2 network cards, one on management and the second with a virtual Lan (id 3). All clients must connect to the wifi network by going through packetfence. Once the device registers, it passes through our programm called Ntopng, with an ethernet card in passthourgh, which performs checks and directs the clients on the various protocols to an our captive portal, based on the access code. We have a problem, once the user logs in as a GUEST, he gives me the "unable to detect network" error, and therefore cannot pass through our captive portal. Can you support us? Thanks -- [https://docs.google.com/uc?export=download&id=1zIhMbHXfzPgSCAunzH49oxXtYXUe0Elt&revid=0B0hGBDMsm4QCY3F3akY4TlBjdmpZVGRYRU1hcXZ2eHlLamx3PQ] Vincenzo G. Pinto direct: +39 3518680116 [email protected]<mailto:[email protected]> IES Italia Via Luigi Canonica, 29 20154 Milano ITALIA tel. +39 02 4953 6475 www.ies-italia.it<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ies-2Ditalia.it_&d=DwMFaQ&c=61yQaCoNVjQr1ah003i6yA&r=hv6FWbB_1Tauwq1un9h_XR4pflYMFHr0Ag1rvcLKIQA&m=mSCNNnemrYbSIAM3hM1aHbpfbjjHW3kJv8KpIjoilCU&s=y4lcAhW_LalI7IZrzyt1wGTajOdVcsWfYtplitlZL0E&e=> _______________________________________________ PacketFence-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/packetfence-users
