>I tried a number of times, holding it down for
>quite a long time and it did not work.
>...
>As an expirement I just tried it -- I held the
>button down and counted to 60 ... the "Palm
>Computing Platform" screen stayed there the
>entire time until I released the button. Without
>holding the button down the reset took ~7 seconds.
Yes, the OS will wait until you've released the button. Perhaps the
up-arrow reset is indeed happening, but that doesn't fix the problem. How
are you determining that you're still having a problem? The up-arrow reset
merely tells the OS not to notify the installed applications that a reset
happened.
If you get to the General panel without it crashing, then the up-arrow
reset has successfully taken place. If the app crashes when you run it,
that has nothing to do with the reset sequence... not all bugs go away when
you do an up-arrow reset, unfortunately!
There are also other things that could be wrong which aren't caused by the
launch code being sent or not... like if the storage heap has been
corrupted, for example. It might be that you can't do anything to save the
device other than erasing the data, and/or using a low-level debugger like
PalmDebugger to twiddle memory by hand.
-David Fedor
Palm Developer Support
