> I hope you take this as constructive criticism
> and not as flamage, for that is how it is intended.
Constructive criticism always appreciated. :-)
I did not intend to convey "quit bugging me or I'll stop working on the
problem". I meant a couple of different things. First, I'm not _supposed_
to be working this - I'm just making a little time because I care about
this stuff. Also, if I am not treated in a friendly manner, I'm much less
likely to want to go out of my way to deal with things I'm not supposed to
be dealing with anyways. That's all. I have no problem with repeated
reminders, continued discussion, and especially offers of help. This
particular problem is a good example because it really could be very
serious. The only reason I say 'could be' is that we have yet to be able
to reproduce it and have no hard data on how widespread the problem really
is.
You're absolutely right about my representing palm if my email address says
'palm.com' on it. I did stop to think about that recently, and that's why
I suggested that perhaps I need to better define my presence here on the
list. From now on, I'll either post from my private email account, or buy
some asbestos underwear...
Jesse
Richard Hartman <[EMAIL PROTECTED]> on 04/29/99 11:44:47 AM
Please respond to [EMAIL PROTECTED]
Sent by: Richard Hartman <[EMAIL PROTECTED]>
To: "'palm-dev-forum @3com.com'" <[EMAIL PROTECTED]>
cc: (Jesse Donaldson/HQ/3Com)
Subject: RE: Palm V failure to issue calls from sleep mode
Like it or not, if you've got a "@palm.com" on
your e-mail, you are an ambassador for your
company.
I was less concerned about the temperature of
your original message than I was about something
else -- something that you just repeated in this
message: the idea that you might just stop working
on the issue.
-That- is what I considered most unprofessional,
in both of these messages. You're working for
3Com/Palm, when you speak you are speaking as
a representative of that company. Whether you
are participating in this list in an official
or unofficial capacity, you're still a representative
of that company.
If the messages is "stop bugging me or we'll stop
working on it", -that- is unprofessional. Whether
it is couched in flamage or in the nicest possible
prose, it is that message -- and attitude -- that
is unacceptable in a represenatitive of the company
whose product we are all discussing.
I hope you take this as constructive criticism
and not as flamage, for that is how it is intended.
--
-Richard M. Hartman
[EMAIL PROTECTED]
186,000 mi./sec ... not just a good idea, it's the LAW!
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, April 29, 1999 10:54 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Palm V failure to issue calls from sleep mode
>
>
> James Einolf wrote:
> > Ah, another lovely, professional response.
>
> I'm not really here professionally. It is certainly not a
> required part of
> my job. I read this list and occassionally contribute for
> the same reason
> that many others do: I know a lot about some aspects of the
> system, I want
> to learn more about other aspects, and I like to help people.
> I'm here
> because I _do_ care, and so it obviously bugs me when people
> repeatedly say
> that I do not. Perhaps I need to more clearly define the relationship
> between Palm and my presence on this list.
>
> Despite all this, my words were harsher than they should have
> been, and for
> that I apologize. None the less, you really should try to be
> friendly to
> people who are trying to help rather than just tick them off.
> Maybe next
> time, I'll just silently stop working on the problem rather
> than posting a
> hastily written too-harsh response.
>
> Jesse
>
>
>
