Nesse, Rustin wrote in message <[EMAIL PROTECTED]>...
>
...
>><soapbox>
>>Most clients are exploring how to use a handheld in their
>>business when they come to integrators and consultants like you and I,
...
>>I have found that what they want and what they need are
>>sometime two totally separate things. They tell you one thing
>>that they
>>want which is some half baked solution they got in the shower.
>> I find it is very helpful to dig deep and discover the actual need.
...
>
>I think that if a client wants an extra menu command, or extra button, and
>they feel like they're getting more for their money, then that's great. Of
>course, doing things that are a bit drastic, like backing up your
>application
>preferences database into flash simply because your client wants to feel
>more
>secure about it is definately wrong. It's the developer's call as to what
>constitutes "minor" and "major", but here's a good filter: If the
>functioning
>of your application hinges upon it, or the proper functioning of other
apps,
>then it's major. If it has no effect on anything except to make the client
>happy, then it's minor.
>
You're both half right:
1) the client is always right.
2) the client doesn't always know what they're talking about.
It is our job as developers, not to -refuse- "silly" requests, but to
explain
the pros & cons of the issue. Your job is first and foremost to
listen to what they say the want, figure out what they actually need, and
try to sell 'em on your solution. When the client can make an -informed-
choice, then you do what he says.
--
-Richard M. Hartman
[EMAIL PROTECTED]
186,000 mi/sec: not just a good idea, it's the LAW!
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