"For people who want answers fast" is a nice way of saying that any
support will be discontinued for non-paying customers. The reality
is that Palm will just quit talking directly to those who "do not
need answers fast". Focus will be on paying customers, leaving the
non-paying customers hanging in the wind.
Microsoft used to have a very good technical support. Now it is
impossible to get any direct answer to a question, without paying.
That is the trend. Companies sell products and then ONLY answer
questions for a fee.
Someday consumers and developers will revolt.
> Not at all. Unfortunately this page got pushed live before the actual
> service was ready, and also before the FAQs were posted, which answer
> this question and other such questions we knew we were going to get.
>
> Short answer is, the service isn't ready yet, and thus the
> announcement page shouldn't have been posted yet. The service
> (meaning the web pages, their content, their look) is still needing
> some work before it is ready.
>
> But I'm very excited about it! It'll be a great way to grow the
> community in a way that these mailing lists aren't ideal for... and
> it'll improve these mailing lists by taking off some of the traffic
> that doesn't serve them as well.
>
> The Palm OS Developer Exchange will be a more structured way to ask or
> browse questions, and will be more oriented towards directed and
> urgent questions and not at all towards discussions. For people who
> really need something fast and are willing to pay for it, or want to
> hire folks to do a small job, the Exchange will be ideal.
>
> -David Fedor
> Palm Developer Support
>
>
>
> --
> For information on using the Palm Developer Forums, or to unsubscribe,
> please see http://www.palmos.com/dev/tech/support/forums/
--
For information on using the Palm Developer Forums, or to unsubscribe, please see
http://www.palmos.com/dev/tech/support/forums/
