Technical expertise often comes with a price, regardless of how it
helps to support the intangibles, like customer satisfaction,
promotion, etc. The thing is, business may fall behind in one
department, the little line graph that the manager shows has them
falling substantially behind budget, so they brainstorm to find new
ways of getting additional revenue to push the little red line back
up above the blue line. This makes the managers happy, because this
is something that they understand, and it means that all is good in
their world. Then, they can go to their managers and say: "look what
I did! I got the little red line to move above the blue line!"
This is just another feature of corporate mentality, as I've seen.
I'm not the most experienced guy with the corporate scene, but this
is just my (somewhat droll) observation...
-Rus
>"For people who want answers fast" is a nice way of saying that any
>support will be discontinued for non-paying customers. The reality
>is that Palm will just quit talking directly to those who "do not
>need answers fast". Focus will be on paying customers, leaving the
>non-paying customers hanging in the wind.
>
>Microsoft used to have a very good technical support. Now it is
>impossible to get any direct answer to a question, without paying.
>That is the trend. Companies sell products and then ONLY answer
>questions for a fee.
>
>Someday consumers and developers will revolt.
>
>> Not at all. Unfortunately this page got pushed live before
>the actual
>> service was ready, and also before the FAQs were posted, which answer
>> this question and other such questions we knew we were going to get.
>>
>> Short answer is, the service isn't ready yet, and thus the
>> announcement page shouldn't have been posted yet. The service
>> (meaning the web pages, their content, their look) is still needing
>> some work before it is ready.
>>
>> But I'm very excited about it! It'll be a great way to grow the
>> community in a way that these mailing lists aren't ideal for... and
>> it'll improve these mailing lists by taking off some of the traffic
>> that doesn't serve them as well.
>>
>> The Palm OS Developer Exchange will be a more structured way
>to ask or
>> browse questions, and will be more oriented towards directed and
>> urgent questions and not at all towards discussions. For people who
>> really need something fast and are willing to pay for it, or want to
>> hire folks to do a small job, the Exchange will be ideal.
>>
>> -David Fedor
>> Palm Developer Support
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