Have you tried re-installing the Palm Desktop software? Maybe the problem
is in the driver. Also, make sure that you have a good connection between
the cradle and the serial port. Finally, do you have access to another
cradle? That may help narrow down the problem.
Mike Walters
Rose Software
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Timothy
Astle
Sent: Saturday, January 27, 2001 3:05 PM
To: Palm Developer Forum
Subject: Re: Palm Pilot problem - any suggestions?
I tried both of those ways already, and I wasn't sure if there was another
way of doing a reset or not.
Neither way worked unfortunately.
> I would start with a soft reset - just pressing the reset button on the
back
> of the case. If that doesn't work, usually a hard reset works. Hold down
> the power key while pressing the reset button. After a few seconds, a
> prompt will ask if you want to destroy all of your data. Then you can
> release the power button. Hopefully you've had a successful backup at
some
> time in the past. If you select yes, all data will be lost, but it
usually
> fixes the problem.
>
> Mike Walters
> Rose Software
+++++++++++++
Timothy D. Astle
Embedded Systems Programmer
ALT Group Inc.
+++++++++++++
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