Chunk over-locked bugs can be difficult to reproduce because the offending pathway through your code must be run > 15 times to exhibit the problem. Chances are your customer is doing something the same way every time that gets him/her through this pathway that many times, while in trying to reproduce it, you are not doing the exact same thing and hence don't see the problem.
It's more likely a problem in your code than a problem with the customer's unit. Make sure you get an exact, detailed description of what the customer does to get the problem. Maybe they cancel an operation every time they do it (and hence, go through an untested pathway) or something like that. Chances are they do something systematically that they don't believe is important and so haven't told you. Good luck. Kevin -----Original Message----- From: Jeffrey Pahren [mailto:[EMAIL PROTECTED]] Sent: Thursday, May 02, 2002 5:47 AM To: Palm Developer Forum Subject: MemoryMgr Fatal Alert on M515 Hi everybody! One of our customers reported with our application the following error on their m515: "Fatal Alert" MemoryMgr.c, Line:3061, Chunk over-locked. Reset. Now I understand the need to write code that prevents the chunk over-locking, and I believe our software is OK here. The problem I'm facing is that I cannot reproduce this. We have loaded the exact same software onto many devices, including an m515 and have not been able to recreate the problem (the customer gets it consistently). I have also loaded it into the latest POSE, with all debug settings turned on, and with a debug ROM, but do not get any problem. So the questions are... What else can I do to attack this problem? Is it possible there is something wrong with the customer's unit? Is there software out there that might be able to help us track down the problem on their unit? thanks in advance for any help. Jeff Pahren Franklin Electronic Publishers, Inc. -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/ ------------------------------------------ The information in this transmittal and any attachments is privileged and confidential and is intended only for the recipient(s) listed above. You are hereby notified that any unauthorized distribution or copying of this transmittal or its attachments is prohibited. If you have received this transmittal in error, please notify me immediately at (831) 438-9550. ------------------------------------------ -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/
