Howdy -- A colleague has been trying for some time to sync his e-mail onto his Palm and has been having a persistent problem. Every time he syncs, the only message from his host-side Inbox that comes down to the Palm is the one message which most recently arrived in his Inbox. If he leaves that one message (read or unread) in his Palm's Inbox, waits until another message arrives in his host Inbox, and then resyncs, that one message in his Palm Inbox will be replaced by the newly arrived message. If he deletes that one message in his Palm's Inbox, waits until another message arrives in his host Inbox, and then resyncs, the Palm Inbox will show the newly arrived message. Every time, after completing the sync, his Palm Inbox shows one and only one message, which is the message to most recently arrive in his desktop Inbox.
His mailbox is on our organization's IMAP server (Simeon). His desktop PC (still Win95) runs Palm HotSync Manager and Netscape Messenger 4.7. In Messenger, Edit, Preferences, Mail and NewsGroups, he has checked the "Use Netscape Messenger from MAPI-based applications" box. Also in Messenger, he has right-clicked on his IMAP server Inbox, selected the Download Options tab, and checked the box to enable download of his Inbox's contents (though the behavior described above seems to be unaffected regardless of whether this box is checked or not). On the Palm, the Mail program is set to sync All messages, and no filters are in place. When he was using HotSync Manager 3.x which came with his old Palm Vx, he had selected mail server type "Other" in configuring the Mail conduit. His Palm Vx died recently. He bought an m515 as a replacement, installed HotSync Manager 4.0.2, and selected "Netscape Communicator 4.5 or higher" in configuring the Mail conduit. He was having this mail sync'ing problem with his old device and continues to have exactly the same problem with his new device. These changes in device, HotSync Manager version, and Mail conduit configuration have had no impact on the observed behavior of mail sync'ing. The number of messages in his desktop Inbox also appears to have no impact on the observed behavior. Aside from this problem with mail, he has no trouble sync'ing anything on his Palm (including sync'ing the Palm's addressbook and datebook to his Netscape Messenger Address Book and to a Netscape Calendar Server, respectively) and has no trouble accessing his IMAP mailbox from Messenger. HotSync Manager has no trouble launching Netscape Messenger when the sync reaches the point of firing of the Mail conduit; Messenger asks for the password to his IMAP account as expected, and then HotSync Manager appears to proceed with the Mail sync without trouble, except that the results *always* are as described above. No error messages ever appear in HotSync Manager's log; the Mail conduit always reports it ran without errors. This erroneous behavior with mail sync'ing persists even when all other conduits are configured to "Do Nothing" during a sync. Configuring the Mail conduit in HotSync Manager to "Desktop Overwrites Handheld" (instead of the normal Sync) also does not appear to affect this erroneous behavior. Instead of all the desktop's Inbox messages showing up in the Palm's Inbox, only a single message ever shows up in the Palm's Inbox -- always the very latest message received by the desktop Inbox. I have searched all over the net (this forum's archives on eGroups and eScribe, other forums, general Google searching) and have not seen this problem described, much less solved, by anyone else. Are my searching abilities pathetic (which I think is far more likely), or is this truly a novel problem? Either way, can anybody out there think of a solution? I've been working with these devices since 1997, and it's rare that a Palm problem stumps me, but I'm sure stumped on this one. Any help greatly appreciated... -- Larry Afrin, M.D. Medical University of South Carolina [EMAIL PROTECTED] -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/
