I have an application which I developed and while running on two end-user Zire21 devices, it caused a hard reset. There was no dialog for "Press Up to Erase Data" but all applications (not in flash) and data on the device are gone. This has happened to two users (both with Zire 21 devices ) We provide the hardware and therefore all users are using Zire 21 devices. This occured shortly after the device with the application was given to the users (1 Day). But there have been 30 other users with the same application and hardware who did not have this problem (even after 4 weeks of useage). The application was NOT in use at the time of the hard reset. Has anyone experienced anything like this? I cannot seem to recreate the problem. Any suggestions will be highly appreciated.
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