My opinion: Users should not be given detailed error information on any problem they are not expected to be able to resolve on their own. Errors such as, "Please verify your username and password and try again" are reasonable to give to a user.
If the error will be corrected by support personnel, give the user instructions on how to contact support and what information to give to support, but don't bother them with the details that only the support person needs. You could instruct the user to contact technical support and tell them the error code was xx. Tech support should be able to look up the code and provide the correct fix/response. Bill ******************************************************************* * * The opinions expressed in the above message are my own, and do not * reflect the opinions of my employer. * ******************************************************************* -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vu Pham Sent: Monday, April 05, 2004 10:30 AM To: Palm Developer Forum Subject: error description I would like to ask for your experience on this problem : When an app gets an "too technical" error condition, will you display it as an error code or a descriptive string ? For example, to connect to a server, it may have different kinds of errors : no server found, protocol not supported, invalid cert, cert expiration, timeout, connection made but no reply after that ..... In this case, which one will cause less annoying to the *users* : an error code, or an explanation ? Thanks, Vu -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/ *********************************************************************** This message is intended only for the use of the intended recipient and may contain information that is PRIVILEGED and/or CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error, please destroy all copies of this message and its attachments and notify us immediately. *********************************************************************** -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/
