Dear Sir or Madam: I developed a scanning order entry program that runs on Symbol SPT1800s(Palm OS 4.1.2). The program has been deployed nation wide and has been in use since last July. Overall it has been reliable and well received. There is one problem that occurs very rarely but when it does, it causes me tremendous pain.
I purchased a third part product that compresses data files and sends the compressed files via modem to a server at corporate headquarters. On occasion, something will go wrong during the connect session and this product will freeze. For whatever reason, the third party company has not been able to correct the freeze problem. For now the users just do a soft reset when this happens. On a handful of occasions, upon doing the soft reset, the user gets a flashing Palm logo. The only way to revive the handheld is with a hard reset. I'm assuming some of the OS files get corrupted somehow but which ones? I'm not using any hacks and I have no idea how to diagnose what might be causing this. If it matters, I am using HandEra's InstallPro to install some files in User Flash memory. By the way a warm reset doesn't fix it. Does anyone know if my use of User Flash might relate to this problem? Is there any way to determine what is causing the flashing Palm logo? I'm getting a lot of pressure to get this fixed. Anyone with info or ideas PLEASE respond. Thanks, John C. Christensen -- For information on using the Palm Developer Forums, or to unsubscribe, please see http://www.palmos.com/dev/support/forums/
