Receptionist Skills Training Course Duration : One day Charge : Rp 500.000/pax Location : Choice Learning Center About the Training Course First impression last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organization. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Receptionist Skills training course is suitable for anyone who works in a “front office” situation. Training Course Content · Communication Skills and How to Use Them: - Examining the importance of body language and telephone behaviour. · The importance of First Impressions: - Projecting a professional image. - Preparation and organization. - Using your voice. - How to remain calm and composed under pressure. · Customer Relations: - What influences customer choice. - Understanding customer needs and attitudes. - Dealing with awkward customers on the telephone and face-to-face. · Telephone Techniques: - Dealing with incoming calls. - How to sound confident, interested and helpful. - Use of check lists. - Outgoing calls. - How to deal with telephone calls and visitors simultaneously. · Complaint Handling: - Establishing source of complaint. - Remaining polite and helpful. - Turning negatives into positives. · Developing a Personal Commitment to Quality Service: - Helping customers to make the right choice. - Discretion and tactfulness. Best regards, Linda Susanti Training & Development Division Arthaloka Building 11th Floor Suite 1106 Jl. Jenderal Sudirman Kav. 2 Jakarta – 10220 T. (021) 2511460 - 62 F. (021) 2511459 E. [email protected], [email protected]
