Choice Management Consultants: April and May 2009 Program
Call NOW TIA for registration: (T) (021) 251 1460 – 62 (E) [email protected] ; [email protected]
Effective Customer Service Skills
25 April 2009 By Carlina Agnes Patuwo Rp. 750,000.- including handout, certificate, lunch and coffee break
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
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Self-Presentation Skills for Secretaries
30 April 2009 / 08.30 – 17.00 WIB By Carlina Agnes Patuwo Rp. 750,000.- includes lunch, 2 coffee breaks, training kit, and certificate
This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.
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Team Building and Negotiating For Front liners, Operations, and Back-Office Staff
15-16 May 2009 / 08.30 – 17.00 WIB By Putera Lengkong, ST, MBA and Anton Karya, SKOM Rp. 875,000.- includes handout, certificate, lunch and coffee break PLUS ”Koleksi Games Seru: Untuk Ice Breaker, Team Work, Leadership, Creativity, & High Ropes” book)
To enable participants to acquire skills necessary for constructive interaction in a group situation and explore ways to build a more harmonious working environment. This Program is recommended for front liners and operations staff who need to improve their skills in team building and negotiating as part of their work roles.
PREVIEW SESSION: 5 May 2009 from 9.30 – 12.00 Call – TIA 251-1460 or email to [email protected]; [email protected]
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Supervisory Skills for Secretary Enhancing Your Supervisory and Leadership skills To Become A Successful Secretary
29-30 May 2009 / 08.30 – 17.00 WIB By Putera Lengkong, ST. , MBA. Rp. 750,000.- includes handout, certificate, lunch and coffee break PLUS ”Koleksi Games Seru: Untuk Ice Breaker, Team Work, Leadership, Creativity, & High Ropes” book)
Generally employee in mid-level position likes being passive and waiting orders from his/her superior. They forget or sometimes are ‘shy’ to give feedback to their superior. Even, some do not have capability to deal with the matter. It’s better for them to let their superiors to solve the problem. With this recent change, there is a need for secretary or administrative assistant to develop and improve them with following skills: supervisory, leadership, analytical and problem solving, decision making, effective communication, coaching, counseling, goal setting, and performance appraisal skills.
PREVIEW SESSION: 30 April 2009 from 9.30 – 12.00 (closed – 50 pax) Call – TIA 251-1460 or email to [email protected]; [email protected]
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Executive Program for Secretaries / Administrative Professionals Registration starts on 6 April 2009 Class starts 4 May 2009 Modules: ● Presentation Skills ● Problem Solving ● Leadership ● Team Building and Creative Thinking ● Goal Setting ● Self Personality Mon-Fri (09.00–11.00 / 18.00–20.00) / 5 days: Rp. 2,250,000,- for 6 modules Sat (09.00 – 14.00) / 3 weeks: Rp. 3,300,000.- for 6 modules
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Personality Development Class Registration starts on 1 April 2009 Class starts 11 May 2009 Modules: ● Self Ana lysis and Personal Power ● Communication Skills ● Etiquette ● Visual Poise ● Wardrobe and Grooming ● Nutrition Mon-Fri (09.00–11.00 / 18.00–20.00) / 5 days: Rp. 2,250,000,- for 6 modules Sat (09.00 – 14.00) / 3 weeks: Rp. 3,300,000.- for 6 modules Regards,
TIA PT. Choice Management Consultants Divisi Training and Development Arthaloka Building 11th floor, Suite 1106 Jl. Jenderal Sudirman 2, Jakarta 10220 (t) : +62 251 1460-62 (f) : +62 251 1459 |
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