A 2-day Workshop
SUPERVISORY SKILLS FOR SECRETARY
Enhancing Your Supervisory and Leadership skills To Become A Successful Secretary
DATE, TIME, AND VENUE
29-30 May 2009
08.30 – 17.00
Choice Learning Center
Gedung Arthaloka, Lantai 11, Suite 1107
Jl. Jenderal Sudirman 2, Jakarta 10220
INVESTMENT FEE
Rp. 750,000.- per participant
includes handout, certificate, lunch and coffee break PLUS ”Koleksi Games Seru: Untuk
Ice Breaker, Team Work, Leadership, Creativity, & High Ropes” book)
REGISTRATION
Choice Management Consultants
Tel.. 251-1460, 251-1462 Fax. 251-1459
Email [email protected], [email protected]
PROGRAM BACKGROUND
Generally employee in m id -level position likes being passive and waiting orders from his/her superior. They forget or sometimes are ‘shy’ to give feedback to their superior. Even, some do not have capability to deal with the matter. It’s better for them to let their superiors to solve the problem.
Some of these m id -level employees even do not know where and how to deal with the matter related to their function and position. They put their position equal like any other employees (their subordinate). They defend their subordinate instead of their superior.
Secretary, other may call administrative assistant, is one of m id -level position employees with job that has been greatly developed as technology continues to be relied upon in most offices throughout the country. In numerous companies, secretaries and administrative assistants work cooperatively with each other in order to work be flexible and helpful to one another.
Continuing education and training remain essential to secretaries as office automation persists to develop. Secretaries and administrative assistants who are adaptable and flexible are necessary for changing offices.
With this recent change, there is a need for secretary or administrative assistant to develop and improve them with following skills: supervisory, leadership, analytical and problem solving, decision making, effective communication, coaching, counseling, goal setting, and performance appraisal skills.
PROGRAM OJECTIVES
After attending this program, participants will be better able to:
· understand their responsibilities, roles, and attitude as a STAR secretary
· understand how to handle problems and take decisions
· identify the superior’s and subordinate’s character in order to cooperate effectively
· identify the superior’s and subordinate’s needs courteously and efficiently
· communicate professionally with the superior and subordinate
· resolve interpersonal conflict
· achieve desired outcomes for the organisation and themselves
· develop necessary skills to become a successful secretary
WHO SHOULD ATTEND
This Program is recommended for a professional secretary who needs to improve their skills dealing with superior and subordinate as part of their work roles and for a fresh graduate who wants to pursue career as a professional secretary.
PROGRAM COVERAGE
· Roles, responsibilities, and attitude of a STAR secretary
· How to handle problems and take decisions
· Managing conflict
· Identifying characters and coping with different personality types
· Common mistakes of a supervisor
· Implementing coaching and counseling techniques
· Implementing situational leadership styles
· Assertive communication
· Goal setting for indiv id ual and team
· Performance appraisal
METHODOLOGY
The course will be participative, involves discussion and sharing session, and based on participants' needs and experience. Skills practice, simulation or games, and role play to replicate 'difficult' scenarios in a safe experiential manner will be exercised. Practical activities will be debriefed and constructive feedback will be given to participants on how they can improve their skills. Where appropriate, insights from research and psychological models will be used.
LEARNING PARTNER
PUTERA LENGKONG, S.T., M.B.A.
Licensed Practitioner of Neuro Linguistic ProgrammingTM , Certified Practitioner of Communication Skills, Certified Hypnotherapist
Putera received his degree in industrial engineering from University of Atma Jaya , Yogyakarta in 2000. He received a scholarship to study his MBA at the Wolverhampton Business School , University of Wolverhampton , in the UK and completed his MBA in 2003. He is recognised among his trainees for his excellent combination of applicable and theoretical training materials. His experience, in managing and directing the company, delivers him successfully to inspire and motivate others. His knowledge in automotive, finance, and retail industry supports him to conf id ently share his expertise to others. His areas of expertise are leadership and supervising, team building and creativity, salesmanship, service excellence, motivational and change, communication, and so on. His managerial experience in retail, education, automotive, and finance industry are a strong plus point for him to deliver this team building module. His partnership and experience as a trainer in Choice Management Consultants supports him to powerfully deliver the contents to his participants and to assist the learning process of his participants. His clients come from various backgrounds: multilevel marketing, education, bank, automotive, telecommunication, retail, NGO, media, and so on. In conjunction with Bintang Dwi Nugroho Respati, Putera writes the Best Selling Book “Koleksi Games Seru:Untuk Ice Breaker, Team Work, Leadership, Creativity, & High Ropes” (first in Indonesia complimented with VCD).
Regards,
TIA
PT. Choice Management Consultants
Divisi Training and Development
Arthaloka Building 11th floor, Suite 1106
Jl. Jenderal Sudirman 2, Jakarta 10220
(t) : +62 251 1460-62
(f) : +62 251 1459
(e) : [email protected], [email protected]
