A One-day Workshop
Executive Secretary
/ P.A Skills
Aimed at:
Executive
secretaries/PAs (newly appointed or experienced) looking to review, update or
upgrade skills expected in their role. It is also aimed at those wishing to
learn skills as a support to career development.
Training Objective:
To
impart on the participant a clear understanding of the skills, behaviors and
attitudes required of the Executive Secretary/P.A.
Training Outcomes:
At the end of this
program participants will be able to:
· Install task organization &
job prioritizing system
· Ensure that your time is spent in
high pay off relevant activities
· Say no when necessary, in a
cooperative and assertive way
· Plan & write effective meeting agendas
· Be more persuasive, in your
communications, internal & external
Program Content:
1. Effective
Communication
Controlling your emotionsInstant rapportClear communications
2. Negotiation
Skills
Convincing, persuading and influencingGetting the best dealsGetting what you
wantWinning ways
3. Building Confidence and Asserting
Authority
3 Behaviors - without being bossy or aggressive
4. Delegating
Delegating styles
5. Planning meetings
Agenda planning - non agenda co-ordinationMeeting checklists - communicating
with hotels /
venues
6. Motivation
Managing people / getting things doneWinning willing workers
7. Reporting to two (or more) people
Boss juggling - coping with competing prioritiesAvoiding conflict
8. Managing your manager
The power of suggestionWinning confidence
9. Time
Management
Prioritizing / The Time Management MatrixUrgent vs Important Negotiate better
dealsBe a more skilful communicatorManage your manager better
Training Process:
The
program will provide theoretical insights into the various aspects of the
course content and support these with practical examples and case studies.
Interaction will be an integral part of the program as participants will be
expected to discuss how the theoretical frameworks
relate to their own individual situations.
Investment Fee:
Rp. 950,000.- per participant
Maximum to 20 persons
Date & Time:
6
August 2009
from
8.30 am to 4.30 pm.
Venue:
Choice Learning Center
Gedung Arthaloka, 11th Floor, Suite 1108
Jl.
Jend. Sudirman 2, Jakarta
10220
Learning Partner:
Carlina Agnes
Patuwo
Lina
holds a bachelor degree of secretarial science of
Tarakanita Academy
in Jakarta
. After 28 years experience in Secretarial, Human Resources, Training,
Management and Consultancy fields, Lina decided to concentrate in management
consulting business. She set up and
established her own business, PT. CHOICE MANAGEMENT
CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator
in the area of personal effectiveness, communication
skills, management development, recruitment, HR and Training, secretarial and
office administrative, services, and personal branding since year 1999.
For Registration,
Please Call:
Linda, Program Support Officer
Choice
Management Consultants
(T)
251-1460, 251-1462 (F) 251-1459 (E) [email protected];
[email protected]
