Hi,

Please let us know if you have any one for this position, kindly email me the 
resume and contact number with their current location.



Title: Enterprise Service Management Tools Lead
Location: US-CA-Pleasanton, CA
Rate: Competitive

Duration: 4 Months


Job Description:



Enterprise Service Management Tools Lead
- Manage a Tools Application Management Team supporting the clients current and 
future system management tools.
- Provide guidance for designing, implementing and support of operational tools.
- Develop and maintain relationships with client directors and executives 
responsible for the application.
- Assist in the design and support of scalable architectures for critical 
business systems.
- Demonstrate technical expertise to design relevant and efficient solutions to 
meet client goals and align with industry best practices.




Basic Qualifications:
1. 5-7 years of experience in infrastructure operations.
2. 3+ years experience working with remote, offshore teams.
3. 3+ years experience with ITIL oriented (operational or service management) 
tools- service desk, change, availability, and/or performance monitoring 
management.
4. 3+ years experience with enablement of tools for Operational Readiness and 
Capability Delivery- monitoring and batch scheduling (CA, BMC, HP, or Tivoli).
5. Strong leadership skills.

Additional Preferred Skill Requirements:
• ITIL Certification
• Bachelor’s Degree
• Experience with these tools is a plus:
o CA Unicenter Network and Systems Management 11.2
o CA Service Desk 11.2
o CA Harvest 7.1
o CA Software Delivery / Asset Management 11.2
o CA Management Portal 11.2
o CA Service Metric Analysis 11.2
o CA Advantage Data Transport 3.0
o CA Job Management Option 11.2


Regards

Santosh Bhonsley
Infomatics Inc.,
Desk: 248 865 0300 Ext: 12
Cell: 248 252 1742


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