*Hi * *Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Position : Call Center Analyst* *Location : Englewood, CO * *Duration : 6+ Months Face to Face Interview GC / USC Only* * **3/26 – We need a couple more candidates on this order – the ones that I have sent over are being interviewed next week – they are moving fast on this one and love the talent we have been sending – I think these are sure hires – let’s get them a couple more today. * ***PER HM: SQL experience is critical to this position! This person needs to be able to not only pull the data but be able to explain the data in detail. A finance background is a big plus. * *Job Summary:* - Responsible for consolidating and analyzing call center data that impacts Service Level for daily, weekly,monthly, and quarterly reports. Distributes reports in a timely manner based on specific timelines. - Provides business/call center/call volume performance analysis and forecasting. Submits and provides analysis and projections to all levels within the organization in support of functional objectives. *Primary Responsibilities:* - Analyze Call Center Metrics specifically with Call Volume, AHT, Shrinkage, Occupancy, Staffing and Service Levels on an intra-day, daily, weekly, monthly and quarterly basis - Analyze real-time Staffing and Service Level impacts on an intra-day, daily, weekly, monthly and quarterly basis - Analyze real-time Service Levels and staffing indicators - Identify changes in real-time Service Levels with the ability to offer solutions and/or help explain deviations - Perform other duties as assigned * Core Responsibilities:* - Conducts various statistical and financial reports, as assigned. Gathers analysis and creates reports. - Assists in budgeting, forecasting, variance analyses and related reports, as assigned. - Conducts financial research, analyzes financial performance against objectives, and determines emerging financial trends. - Maintains statistical/financial databases. - Performs additional Business Operations duties and tasks as required. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. * Job Specifications:* - Education: Bachelors’ Degree or Equivalent - Field of Study: Finance - Experience: Generally requires 2-5 years related experience * Minimum Qualifications:* - 1 year of WFM experience or the equivalent - Demonstrates effective relationship building, problem solving, negotiating, goal setting and Call - Center/Service Level analytics - Demonstrates ability to understand WFM/operational issues - Demonstrates exceptional critical thinking and analytical skills - Computer literate; highly proficient in Microsoft Office software * Preferred Qualifications:* - 3-5 years of WFM analytical experience or the equivalent - Knowledge of databases including MS Access, Oracle and SQL. - Ability to write queries in MS Access, Oracle and SQL. - Ability to create forecasts and staffing models - Experience in budget forecasting, trend forecasting and/or variance analysis - Understanding of CMS and eWFM or the equivalent - Knowledge of Client products and services - Highly proficient in Microsoft excel - Proficient in Microsoft Visual Studio *Regards , * *Kailash Negi* *VSG Business Solutions* *Phone: 302-261-3207 x 102* *Email : [email protected] <[email protected]> * -- You received this message because you are subscribed to the Google Groups "Visa Transfer OPT, CPT, PT, H1,H4" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/paul_talluri. For more options, visit https://groups.google.com/d/optout.
