Dave, I can see both sides of the argument. I think what PayPal is failing to provide is proper customer service, which lacks at most banking institutions.
-mmiller On Wed, Jul 15, 2009 at 8:55 AM, Dave Ockwell-Jenner<[email protected]> wrote: > Disclosure: I'm a big HFC fan and contribute where I can; Johnny is doing > great work and is certainly heading toward greater things. > > I'm not trying to be controversial here, but having been through the exact > same issue in the past, I do see another side here. > > Bottom line, it sounds like HFC/Johnny's PayPal account was set-up with > incorrect information. Unless HFC is a *registered* Non-Profit, then the > account should not have been set-up -as- non-profit. It's a *business* > PayPal account, and so will require all the supporting documentation that > any business -should- have: bank account in the name of the business, etc. > > I run a networking group for small businesses in my local area. We use > PayPal. I had selected 'non-profit' back in the day when the account was > created, as it was closest to what we are. We do not make money from it, but > it's not a registered Non-Profit. Therefore, when our account was frozen by > PayPal, we had to jump through these same hoops. We have a bank account in > the name of the 'business' (which is just our organization) and the switch > from Non-Profit to an appropriate business class was handled over the phone, > with PayPal's resolution center agent. Of course, we submitted the necessary > paperwork electronically. Whole process took maybe 2 days. > > From another perspective, PayPal are merely ensuring that account holders > are not mis-representing themselves (i.e. claiming to be non-profit when > they are not). It is their service, and if that's how they choose to run the > service, it's up to us (as consumers) to use them, or not. I continue to use > PayPal and have been very happy with the service. > > Now, that's not to say I'm insensitive to Johnny's plight... but perhaps he > needs someone to manage the 'business' of HFC whilst he can go on doing the > good work? > > Just a thought. > > Robin Wood wrote: > > 2009/7/15 Matt Hillman <[email protected]>: > > > http://www.hackersforcharity.org/259/paypal-shuts-us-down/ > > Not only is this screwing up Hackers for Charity's operations, but Johnny > and his family are kind of being screwed as well! Spread the word, a lot of > annoyed people might help this get resolved quicker. > > Its also on digg, if anyone still remembers there account heh > http://digg.com/security/PayPal_shuts_down_Hackers_for_Charity > > > > This is bad, there has to be someone out there who has a contact > inside Paypal who can help out. > > A charity I deal with got stuck in a similar position, a manager left > and Paypal refused to talk to anyone else even though it was a > business. They couldn't get cash out till they went through a whole > raft of paperwork and proving things. Paypal were not helpful at all. > > Robin > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > > > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > _______________________________________________ Pauldotcom mailing list [email protected] http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
