Thanks Ron,

I'll forward that on to him and get him to view the talks.

MWD.

2010/1/12 Ron Gula <[email protected]>:
> On 1/12/2010 9:01 AM, Monkey Daemon wrote:
>> I have a friend who is interested in investigating "visible ops"
>> however he's having a real issue getting anyone in the organisation to
>> accept a proposal for a change management system, never mind a culture
>> change towards a new way of doing things.
>>
>> Does anyone have any experience of using Visible Ops that I might be
>> able to pass on to him in order that he can sell this (or another
>> improved way of working) to his managment team?
>>
>
> This sort of conversation comes up a lot at the IANS forums Tenable
> participates with. I hear end users all the time ask for tips on how to
> get buy-in for change management, standard builds, executive governance,
> .etc. It has many different names.
>
> In the face of non-believers, my advice is as follows:
>
> - Use whatever regulations your organization MUST comply with as a
> starting point. For example, I've seen pristine PCI server farms yet the
> CEO's desktop has a random configuration. Use what is working elsewhere
> to fix things that are broken.
>
> - Show how you can save money. A big principal of Visible Ops is that
> controling change also tends to control when you have bugs or outages.
> Keep in mind that saving money could mean lowering the number of people
> working in IT, lowering the number of help desk calls, .etc.
>
> I speak a lot about this sort of stuff, and use the slant of log
> analysis, configuration auditing and vulnerability scanning as a view
> into how the IT management process works. Some of these are online:
>
> Winning at the Compliance Game
> https://www1.gotomeeting.com/register/706770928
> (requires an email address)
>
> If you want a specific view on Visible Ops, I wrote a paper on how vuln
> scanning and network monitoring can help map into this process which is
> here:
>
> http://www.nessus.org/whitepapers/tenable_and_visible_ops.pdf
>
> --
> Ron Gula, CEO
> Tenable Network Security
>
>
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