We use Archer.  It is a bit pricy, but we are very happy with it.

On Wed, Apr 24, 2013 at 10:08 AM, John Franklin <[email protected]> wrote:

> That looks (RTR) pretty interesting, I'm glad I stumbled across this
> discussion.
>
>
> On Tue, Apr 23, 2013 at 5:17 PM, Mike Patterson <[email protected]> wrote:
>
>> Seconded. RTIR is a bit weird and seems a bit klunky/heavy when you first
>> start out with it, but if you're dealing with more than a few dozen
>> incidents (we number ... significantly more) then it really helps.
>>
>> I've written some tools to ease reporting from RT+RTIR, they're on github
>> if you get that far.
>>
>> Mike
>>
>>
>> On 2013-04-23 10:57 AM, Tim Krabec wrote:
>>
>>> http://bestpractical.com/**products.html<http://bestpractical.com/products.html>
>>>
>>>
>>> On Mon, Apr 22, 2013 at 11:00 PM, Dan Baxter <[email protected]>
>>> **wrote:
>>>
>>>  My employer has been using a ancient Notes database to track security
>>>> incidents.  We are finally discussing getting rid of it.  I'm looking
>>>> for
>>>> recommendations for replacements.  This should be able to track data
>>>> for a
>>>> variety of security incidents, from a malware incident, to an
>>>> investigation
>>>> of an employee for fraud.
>>>>
>>>> I'm not looking for open source, necessarily, although that could be a
>>>> bonus.  Anyone have any recommendations?
>>>>
>>>> Thanks in advance.
>>>>
>>>>
>>>> Dan Baxter
>>>> ------------------------------**-------------------
>>>> Quis custodiet ipsos custodes?
>>>>
>>>> "A sword never kills anybody; it is a tool in the killers hands."-Lucius
>>>> Annaeus Seneca, c.4BC-65AD
>>>>
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>>>>
>>>
>>>
>>>
>>>
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