> Cde Apa A practical, helpful piece of advice for all of us in our carrying out our daily tasks, our revolutionary mission to liberate the African people, and how we go about with our dealings with fellow humans.
Regards Mawabo Sijila This is well worth the time to read. With an attitude like this you can do > anything > > No one can make you serve customers well. That's because great service is > a choice. Harvey Mackay, tells a wonderful story about a cab driver that > proved this point. > > > He was waiting in line for a ride at the airport. When a cab pulled up, > the first thing Harvey noticed was that the taxi was polished to a bright > shine. Smartly dressed in a white shirt, black tie, and freshly pressed > black slacks, the cab driver jumped out and rounded the car to open the > back passenger door for Harvey. He handed my friend a laminated card and > said: 'I'm Wally, your driver. While I'm loading your bags in the trunk > I'd like you to read my mission statement.' > > > Taken aback, Harvey read the card. It said: Wally's Mission Statement: > To get my customers to their destination in the quickest, safest and > cheapest way possible in a friendly environment. > > This blew Harvey away. Especially when he noticed that the inside of the > cab matched the outside. Spotlessly clean! As he slid behind the wheel, > Wally said, 'Would you like a cup of coffee? I have a thermos of regular > and one of decaf.' > > My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and > said, 'No problem. I have a cooler up front with regular and Diet Coke, > water and orange juice.' > Almost stuttering, Harvey said, 'I'll take a Diet Coke.' > > > Handing him his drink, Wally said, 'If you'd like something to read, I > have The Wall Street Journal, Time, Sports Illustrated and USA Today.' As > they were pulling away, Wally handed my friend another laminated card, > 'These are the stations I get and the music they play, if you'd like to > listen to the radio.' > > > And as if that weren't enough, Wally told Harvey that he had the air > conditioning on and asked if the temperature was comfortable for him. > Then he advised Harvey of the best route to his destination for that time > of day. He also let him know that he'd be happy to chat and tell him > about some of the sights or, if Harvey preferred, to leave him with his > own thoughts. > > > 'Tell me, Wally,' my amazed friend asked the driver, 'have you always > served customers like this?' > > > Wally smiled into the rear view mirror. 'No, not always. In fact, it's > only been in the last two years. My first five years driving, I spent most > of my time complaining like all the rest of the cabbies do. Then I heard > the personal growth guru, Wayne Dyer , on the radio one day. He had just > written a book called "You'll See It When You Believe It" Dyer said that > if you get up in the morning expecting to have a bad day, you'll rarely > disappoint yourself. He said, 'Stop complaining! Differentiate yourself > from your competition. Don't be a duck. Be an eagle. Ducks quack and > complain. Eagles soar above the crowd.'' > > > 'That hit me right between the eyes,' said Wally. 'Dyer was really talking > about me. I was always quacking and complaining, so I decided to > change my attitude and become an eagle. I looked around at the other cabs > and their drivers. The cabs were dirty, the drivers were unfriendly, and > the customers were unhappy. So I decided to make some changes. I put in a > few at a time. When my customers responded well, I did more.' > > > 'I take it that has paid off for you,' Harvey said. > > > 'It sure has,' Wally replied. 'My first year as an eagle, I doubled my > income from the previous year. This year I'll probably quadruple it. You > were lucky to get me today. I don't sit at cabstands anymore. My customers > call me for appointments on my cell phone or leave a message on my > answering machine. If I can't pick them up myself, I get a reliable cabbie > friend to do it and I take a piece of the action.' > > > > Wally was phenomenal. He was running a limo service out of a Yellow Cab. > I've probably told that story to more than fifty cab drivers over the > years, and only two took the idea and ran with it. Whenever I go to their > cities, I give them a call. The rest of the drivers quacked like ducks and > told me all the reasons they couldn't do any of what I was suggesting. > > > Wally the Cab Driver made a different choice. He decided to stop quacking > like ducks and start soaring like eagles. How about us? A man reaps what > he sows. Let us not become weary in doing good, for at the proper time we > will reap a harvest if we do not give up . > > Ducks Quack, Eagles Soar > > > > > > > > > > > > > > > > > > ------------------------------------------- > South Africas premier free email service - www.webmail.co.za > ------------------------------------------------------------------ > For super low premiums, click here http://home.webmail.co.za/dd.pwm > > > <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> > <HTML><HEAD> > <META http-equiv=Content-Type content="text/html; charset=us-ascii"> > <STYLE type=text/css>DIV { > MARGIN: 0px > } > </STYLE> > > <META content="MSHTML 6.00.6000.16764" name=GENERATOR></HEAD> > <BODY> > <DIV dir=ltr align=left><FONT size=3><FONT face=Calibri color=#800080>This > is > well worth the time to read. With an attitude like this you can do > anything</FONT></FONT><FONT color=#800080><FONT > face=Calibri> </FONT></FONT></DIV> > <DIV style="FONT-SIZE: 10pt; FONT-FAMILY: verdana,helvetica,sans-serif"> > <DIV style="FONT-SIZE: 10pt; FONT-FAMILY: verdana,helvetica,sans-serif"> > <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new > york,times,serif"> > <P> > <TABLE width="100%"> > <TBODY> > <TR vAlign=top> > <TD width="100%"><FONT face=Calibri color=#800080 size=3>No one can > make > you serve customers well. That's because great service is a > choice.<SPAN > class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> </FONT></SPAN>Harvey Mackay, tells a wonderful > story > about a cab driver that proved this point. </FONT> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>He was > waiting in > line for a ride at the airport. When a cab pulled up, the first > thing > Harvey noticed was that the taxi was polished to a bright shine. > Smartly > dressed in a white shirt, black tie, and freshly pressed black > slacks, the > cab driver jumped out and rounded the car to open the back passenger > door > for Harvey. He handed my friend a laminated card and said: 'I'm > Wally, > your driver. While I'm loading your bags in the trunk I'd like you > to read > my mission statement.’ <BR></FONT></FONT></FONT></P> > <P><FONT face=Calibri color=#800080 size=3>Taken aback, Harvey read > the > card. It said: Wally's Mission Statement: <SPAN > class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> </FONT></SPAN>To get my customers to their destination > in the > quickest, safest and cheapest way possible in a friendly > environment. </FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>This blew > Harvey > away. Especially when he noticed that the inside of the cab matched > the > outside. Spotlessly clean! </FONT></FONT></FONT><FONT > color=#800080><FONT > face=Calibri><FONT size=3>As he slid behind the wheel, Wally said, > 'Would > you like a cup of coffee? I have a thermos of regular and one of > decaf.' </FONT></FONT></FONT></P> > <P><FONT size=3><FONT face=Calibri color=#800080>My friend said > jokingly, > 'No, I'd prefer a soft drink.' </FONT></FONT><FONT > color=#800080><FONT > face=Calibri><FONT size=3>Wally smiled and said, 'No problem. I have > a > cooler up front with regular and Diet Coke, water and orange > juice.' <BR></FONT></FONT></FONT><FONT color=#800080><FONT > face=Calibri><FONT size=3>Almost stuttering, Harvey said, 'I'll take > a > Diet Coke.' <BR> </FONT> </FONT></FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>Handing him > his > drink, Wally said, 'If you'd like something to read, I have The Wall > Street Journal, Time, Sports Illustrated and USA Today.'<SPAN > class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> > </FONT></SPAN>As they were pulling away, Wally handed my friend > another > laminated card, 'These are the stations I get and the music they > play, if > you'd<SPAN class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> </FONT></SPAN>like to listen to the radio.' > <BR> </FONT> > </FONT></FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>And as if > that > weren't enough, Wally told Harvey that he had the air conditioning > on and > asked if the temperature was comfortable for him.<SPAN > class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> > </FONT></SPAN>Then he advised Harvey of the best route to his > destination > for that time of day. He also let him know that he'd be happy to > chat and > tell<SPAN class=987282414-28012009><FONT face=Verdana color=#0000ff > size=2> </FONT></SPAN>him about some of the sights or, if > Harvey > preferred, to leave him with his own thoughts. <BR></FONT> > </FONT></FONT></P> > <P><FONT size=3><FONT face=Calibri color=#800080>'Tell me, Wally,' > my > amazed friend asked the driver, 'have you always served customers > like > this?' <BR> </FONT></FONT><FONT face=Calibri color=#800080> > </FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>Wally smiled > into > the rear view mirror. 'No, not always. In fact, it's only been in > the last > two years. My first five years driving, I spent most of my time > complaining like all the rest of the cabbies do. Then I heard the > personal > growth guru, Wayne Dyer , on the radio one day. He had just written > a book > called "You'll See It When You Believe It" Dyer said that if you get > up in > the morning expecting to have a bad day, you’ll rarely > disappoint > yourself. He said, 'Stop complaining! Differentiate yourself from > your > competition. Don't be a duck. Be an eagle. Ducks quack and complain. > Eagles soar above the crowd.'' <BR></FONT> </FONT></FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>'That hit me > right > between the eyes,' said Wally. 'Dyer was really talking about me. I > was > always quacking and complaining, so I decided to<BR>change my > attitude and > become an eagle. I looked around at the other cabs and their > drivers. The > cabs were dirty, the drivers were unfriendly, and the customers were > unhappy. So I decided to make some changes. I put in a few at a > time. When > my customers responded well, I did more.' <BR></FONT> > </FONT></FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>'I take it > that has > paid off for you,' Harvey said. <BR></FONT> </FONT></FONT></P> > <P><FONT face=Calibri color=#800080 size=3>'It sure has,' Wally > replied. > 'My first year as an eagle, I doubled my income from the previous > year. > This year I'll probably quadruple it. You were lucky to get me > today. I > don't sit at cabstands anymore. My customers call me for > appointments on > my cell phone or leave a message on my answering machine. If I can't > pick > them up myself, I get a reliable cabbie friend to do it and I take a > piece > of the action.' <BR><BR></FONT></P> > <P><FONT color=#800080><FONT face=Calibri><FONT size=3>Wally was > phenomenal. He was running a limo service out of a Yellow Cab. > I’ve > probably told that story to more than fifty cab drivers over the > years, > and only two took the idea and ran with it. Whenever I go to their > cities, > I give them a call. The rest of the drivers quacked like ducks and > told me > all the reasons they couldn't do any of what I was > suggesting. <BR></FONT> </FONT></FONT></P> > <P><FONT size=3><FONT face=Calibri color=#800080>Wally the Cab > Driver made > a different choice. He decided to stop quacking like ducks and start > soaring like eagles. How about us? A man reaps what he sows. > Let us > not become weary in doing good, for at the proper time we will reap > a > harvest if we do not give up .</FONT><B><BR><BR><FONT face=Calibri > color=#800080>Ducks Quack, Eagles Soar</FONT></B><BR><BR></FONT><IMG > src="cid:[email protected]"></P> > <DIV align=center></DIV><FONT face=Verdana color=#0000ff > size=2></FONT><FONT face=Verdana color=#0000ff > size=2></FONT><BR><FONT > face="Times New Roman" size=3> </FONT> <BR><FONT > face="Times New Roman" size=3><BR> </FONT> </TD></TR> > <TR> > <TD><FONT face="Times New Roman" > size=3> </FONT></TD></TR></TBODY></TABLE><BR><FONT face="Times New > Roman" > size=3> </FONT> <BR><BR></P></DIV></DIV></DIV></BODY></HTML> ------------------------------------------- South Africas premier free email service - www.webmail.co.za ------------------------------------------------------------------ For super low premiums, click here http://home.webmail.co.za/dd.pwm --~--~---------~--~----~------------~-------~--~----~ Groups "Pan Africanist Youth Congress of Azania" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/payco Visit our website at www.geocities.com/paycoonline //panafricanist.blogspot.com -~----------~----~----~----~------~----~------~--~---
