Hi Don, List.
I had to add a new contract to my SunSolve account yesterday (the old
one had expired), and immediately after adding it I started doing PCA
downloads (from a different machine than the one I used to register the
contract, but behind the same web proxy).
I can get non-contract patches through PCA OK, but not contract ones and
it's been like that over 24 hours now. Downloading from SunSolve works
fine (and it's blisterin' quick. Yay!).
The PCA proxy is getting:
ERROR 403: You are not entitled to retrieve this content..
Any hints on how to get this working again?
Dave
On 08/13/2009 12:06 PM, Don O'Malley wrote:
Hi Craig,
Yeah, this is good news.
The new system went live on Tuesday.
Hopefully this should see an end to the "ERROR 500" problems that pca
users where sporadically hitting for a long time now.
I have been monitoring the new service since it has gone live and it
really does seem to be highly reliable so far.
One key point to note is that there will be a delay of up to 8 hours for
wget users after they associate a new contract with their SOA (via the
"Edit Contract" link) on SunSolve.
This is detailed in the Technical Instruction document for wget users -
http://sunsolve.sun.com/search/document.do?assetkey=1-9-240066-1.
(It is however expected that the advertised 8 hour delay, should behave
closer to a one hour delay in practice.)
There is one other important point for pca users registered in the
Members Support Center from this document:
"For users registering or updating contracts on the Member Support
Center, an initial wget access *must *be attempted to trigger the
synchronization process."
I believe that the new download service will make a massive difference
to pca users with the huge reliability improvements it brings.
Best,
-Don
Craig Bell wrote:
It looks as if Sun is working to address some of our concerns with
downloading patches:
http://blogs.sun.com/miriamsblog/entry/sunsolve_7_3_is_live
Amongst the touted enhancements in v7.3, they mention improved patch
downloading:
Customer have been experiencing breaks in downloading of patches where
the back end systems have gone off line and the download was stopped.
This has now been addressed by using a new download service.
There are more details in the blog post. Thx... -cheers, CSB
