on 18/09/2001 15:54, (PCI PowerMacs) at [EMAIL PROTECTED] wrote: > May 2001 I bought two OWC 512M modules for my Pismo (PowerBook G3 > FireWire). One was bad. I sent it back ($ shipping out of my pocket). > RMA came in email within 24 hours of my request, no questions asked. > A replacement module was shipped out and arrived in about a week. The > replacement, was bad. second RMA came in 24 hours, no questions > asked. I sent #3 back ($ shipping out of my pocket, AGAIN!). Another > week, and the second replacement, module #4, works great. Problems, > yes. Yet OWC has the dirt-cheapest price you can find on some modules. That is weird. I had a similar experience, where the replacement to the defective module was bad too, and then the replacement for the replacement was bad (IIRC). But when I got my RMA(s) from OWC, they arranged for Fedex pickup at my house and shipping free of charge. And I'm on the other side of the Atlantic. Just lucky in finding the right guy at OWC? I've ordered lots of RAM from OWC and they've stood solidly behind their lifetime warranty (3 defective banks out of maybe 30). Smalldog-tired: On the subject of online resellers, I'd like to mention that I have received confirmation from a Smalldog customer service rep that company policy is indeed to oversell the items they list at their site - even if that means your order goes thru, is accepted, then confirmed at checkout, then confirmed again the next day, then you get an email a day or two later saying that they've oversold the item and you're the odd man out. Note that this has happened to me 3 times with Smalldog already this year. In all fairness, they have tried to come thru with the order where it was possible, and after some serious complaining on my part, but not this last time, when I saw the Powerlogix G4/450 Zif on sale at $269. I put my order thru, it got confirmed, etc. and when I went back to the site, the Number Available had gone down from 2 to 1, so I was pretty sure the order had gone thru. Now they tell me that they don't update their inventory in "real time", even though I'd seen the number go from 2 to 1 in almost real time. Nice excuse. They offered me a Sonnet G4/400 "at cost" at $285, and wouldn't back down when I hollered and screamed (via email). Oh well. I think I'll be sticking to OWC in the future. Though obviousy my mileage has varied. Chris H -- PCI-PowerMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Sonnet & PowerLogix Upgrades - start at $169 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> PCI-PowerMacs list info: <http://lowendmac.com/lists/pci-powermacs.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive:<http://www.mail-archive.com/pci-powermacs%40mail.maclaunch.com/> Using a Macintosh? Get free email and more at Applelinks! <http://www.applelinks.com>
