Peter Kaulback wrote:
>
> Hi all, I thought I had rid myself of this problem but it has popped back
> up again. Whenever I close Netscape Communicator 4.77 (this happened with
> 4.75 & 4.76 too) I get the following error message:
>
> NETSCAPE caused an invalid page fault in
> module KERNEL32.DLL at 017f:bff7b992.
...originally posted by "hb" in
snews://secnews.netscape.com/netscape.communicator.
Try the usual first aid. Close NetScape. Then use your file manager to
delete NETSCAPE.HST and the CACHE directory (or all files therein).
They will be built anew as you surf.
As a diagnostic, prior to opening NetScape temporarily disable all
background applications including virus checkers, performance monitors,
WEBaccelerators and cache utilities, ads-off and crashguard programs,
TSRs, animated screen savers and the like. Click <atl-ctrl-del> once
and END TASK of each item except NETSCAPE, RNAAPP and EXPLORER
and SYSTRAY, if it is shown.
Search for ADVERT.DLL. If found in c:\windows\system, try moving
it to the same folder as the application that uses it - one that offers
advertisements. Go!Zilla is one possibility. Or rename to ADVERT.OLD.
However, this may disable the application that installed it. In the
same vein, check out http://www.lavasoft.de
Rebuild the NetScape REGISTRY. Back up all USERS directories
(folders). Close NetScape. Rename NSREG.DAT to NSREG.BAK in
c:\windows, then restart NetScape. It will prompt for a new Profile.
Give it the exact name of your old Profile and it should recognize it.
Multiple Profiles can be restored the same way .Or create new Profiles.
Also verify that PREFS.JS, in your NetScape USERS\<your Profile>
folder is not flagged READ ONLY. Right-click, and choose PROPERTIES.
Temporarily rename the BOOKMARK.HTM file to BOOKMARK.OLD. And
rename the address book file to .OLD. If crashes stop, then the file is
the culprit. In 3.0x the address book is ADDRESS.HTM; in 4.0x it is
ABOOK.NAB. In 4.x it has an .na2 extension and the name is usually,
but not always, PAB.na2.
* Try different color depths, under Control Panel|DISPLAY|SETTINGS.
* Also click the ADVANCED button, then the PERFORMANCE tab, and
lower the acceleration setting.
* If DirectX is installed, disable Direct Draw Hardware Acceleration.
Use DXTOOL.EXE. START button|FIND|FILES| "DXTOOL".
If one of the three above suggestions seems to help, seek out an updated
video driver from the chip or card manufacturer's WEBsite.
IPF and GPF errors can be elusive, and may be system-specific...
http://HELP.NETSCAPE.COM/kb/consumer/19990126-5.html
http://HELP.NETSCAPE.COM/kb/consumer/19970203-1.html
http://HELP.NETSCAPE.COM/kb/consumer/19970702-6.html
http://HELP.NETSCAPE.COM/kb/consumer/19971115-17.html
http://HELP.NETSCAPE.COM/kb/consumer/19970702-6.html
http://HELP.NETSCAPE.COM/kb/consumer/19970113-1.html
http://HELP.NETSCAPE.COM/kb/consumer/19971103-4.html (msvcrt)
http://support.microsoft.com/support/kb/articles/q190/5/36.asp (msvcrt)
http://support.microsoft.com/support/kb/articles/q192/1/23.asp (msvcrt)
http://SUPPORT.MICROSOFT.COM/support/search/c.asp
http://WWW.GEOCITIES.COM/Athens/Troy/6883/kernel32.html (troubleshooter)
http://WWW.WINDOWSTROUBLE.COM/kernel32dll.shtml
http://WWW.SVETLIAN.COM/en/Kernel32.htm
http://WWW.EROLS.COM/techinfo/win95/win95GPF.html
http://WWW.WINDOWSTROUBLE.COM/kernel32dll.shtml
http://WWW.WALBEEHM.COM/win95upd.html or /win98upd.html
http://WWW.THEPAGE.ORG/WUnew.shtml (comprehensive Windows updates)
--
Kelly Younger
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