Sue,
Open Internet Explorer,
TOOLS - INTERNET OPTIONS - ADVANCED
Scroll down to PRINTERS near the bottom and
put a CHECK MARK in PRINT BACKGROUND COLORS & IMAGES.
Ed - - [EMAIL PROTECTED]
----- Original Message -----
From: "scubic" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, August 14, 2001 7:33 PM
Subject: PCWorks: Printer advice needed
> Attempting to install HP Deskjet 810C on new Win98 ME. It will print
email
> or document headers only. Have tried every config in printer options for
> frames. Any possibility there's something wrong with newly-downloaded
> printer drivers from HP?
>
> Printer previously used on WebTV, and still works on that setup.
>
> This is not my machine, and the user is brand new to computers. I am
> attempting to help her online. She has already racked up phone time with
> HP support, but I don't think the tech she got was very helpful to a new
> user. She now has the printer installed twice, and neither work right.
>
> Thanks.
>
> Sue
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