In the hour of 12:27 PM 4/6/2002 -0500, Charles Harris spoke this: >Original Message: >Date: Fri, 05 Apr 2002 12:13:57 -0500 >From: Peter Kaulback <[EMAIL PROTECTED]> >Subject: PCWorks: Modem interfering with long distance calls > >I have a client with a USR Performance Pro modem model 3CP325610A. The >modem interferes with long distance calls only but I think it may be >hardware related as well, perhaps it may need to be replaced entirely. >Plug >the phone line into the line port and the phone line goes dead for other >phones sharing the line when the modem is not in use, the modem will >connect properly still. Plug the phone line into the phone port and all >long distance calls ring once and are then dropped when the modem is not >in >use but all local calls function properly. And the modem will connect to >the internet through the phone port as well. Only by disconnecting the >line >from the computer is the long distance issue resolved. >Any ideas would be most welcome. > >Peter Kaulback > >Reply: >Hi Peter and all, >Although the symptoms are less than classic, it sounds like the modem is >generating a static discharge. Also, check the copper ground wire that >runs from the phone connection box (outside the building) to the earth. >If it is broken, cracked or otherwise not down in the dirt, have it >fixed. Of course, you might the usual modem fixes. Check for multiple >instances in safe mode, remove all modem and wave devices. Remove all >modem related files. Shut down and physically remove the modem. Restart >without the modem. Shut down the computer. Reinstall modem and drivers. > Have anice day.
Thank you Chuck, would a phone line surge suppressor alleviate this problem? There are no other occurrences of the modem in windows, and come to think of it there has been another issue in the past with this computer and another modem. Thanks for the tip. Peter Kaulback ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
