QUESTION SECTION: > Date: Sat, 06 Apr 2002 13:29:42 -0500 > From: Peter Kaulback <[EMAIL PROTECTED]> > Subject: Re: PCWorks: Re: Modem interfering with long distance calls > > In the hour of 12:27 PM 4/6/2002 -0500, Charles Harris spoke this: > >Original Message: > >Date: Fri, 05 Apr 2002 12:13:57 -0500 > >From: Peter Kaulback <[EMAIL PROTECTED]> > >Subject: PCWorks: Modem interfering with long distance calls > > > >I have a client with a USR Performance Pro modem model 3CP325610A. > The > >modem interferes with long distance calls only but I think it may > be > >hardware related as well, perhaps it may need to be replaced > entirely. > >Plug > >the phone line into the line port and the phone line goes dead for > other > >phones sharing the line when the modem is not in use, the modem > will > >connect properly still. Plug the phone line into the phone port and > all > >long distance calls ring once and are then dropped when the modem > is not > >in > >use but all local calls function properly. And the modem will > connect to > >the internet through the phone port as well. Only by disconnecting > the > >line > >from the computer is the long distance issue resolved. > >Any ideas would be most welcome. > > > >Peter Kaulback > > > >Reply: > >Hi Peter and all, > >Although the symptoms are less than classic, it sounds like the > modem is > >generating a static discharge. Also, check the copper ground wire > that > >runs from the phone connection box (outside the building) to the > earth. > >If it is broken, cracked or otherwise not down in the dirt, have it > >fixed. Of course, you might try the usual modem fixes. Check for > multiple > >instances in safe mode, remove all modem and wave devices. Remove > all > >modem related files. Shut down and physically remove the modem. > Restart > >without the modem. Shut down the computer. Reinstall modem and > drivers. > > Have a nice day. > > Thank you Chuck, would a phone line surge suppressor alleviate this > problem? There are no other occurrences of the modem in windows, and > come > to think of it there has been another issue in the past with this > computer > and another modem. > Thanks for the tip. > > Peter Kaulback > ANSWER SECTION:
Peter, I suppose its possible that the modem may have originally taken a surge and that surge could have created the static discharge problem. If so, a suppressor could prevent it. However, I've never seen a modem recover from the static discharge problem. IOW, the modem is probably toast. So the question remains; could a computer cause the static discharge problem? Based on experience, my answer is the computer is not the culprit. Usually a new modem takes care of the problem. Nonetheless, it is conceivable that a computer could create the problem. Chuck ________________________________________________________________ GET INTERNET ACCESS FROM JUNO! Juno offers FREE or PREMIUM Internet access for less! Join Juno today! For your FREE software, visit: http://dl.www.juno.com/get/web/. ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
