Hi Lisa, Sorry, I've been out of town or I would have answered sooner. Have you followed the Gateway instructions for a system recovery? I just went to the Gateway site and they have very particular instructions for starting the recovery that is not like booting normally from a DVD. That may be why it didn't work as a bootable DVD. Take a look at http://support.gateway.com/s/SOFTWARE/Medialess/MLXPH2/MLXPH2asi.shtml . They have set up their own method to do this and I suspect they've stuck a hidden partition on there too.
They have several methods of doing a system restore that I think you should try before taking the thing to a tech person. Read the instructions thoroughly before you start. Remember when you restore you could lose some data so make sure you have stuff backed up. I just hate companies that put proprietary software on their systems. It makes it very difficult to trouble shoot using general knowledge. So try the system restore according to Gateway's instructions. Hopefully that will correct whatever the Roxio software did to your dvd drivers. If it doesn't fix it, you are going to have to take it to a Tech person to clean every bit of the roxio stuff off computer and from the registry and install it again. My problem with this was not realizing that the DVD you have is peculiar to Gateway and not a true bootable disk. Let us know what happens. I still don't know why the Gateway tech didn't walk you through this in the first place. Ben -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Schnepf Sent: Sunday, January 22, 2006 12:28 AM To: [email protected] Subject: Re: PCWorks: DVD player doesn't work Hi Clint, Well, we got the new combo drive from Gateway yesterday- same model. My husband installed it and it does exactly the same thing - nothing! So, my burner was ok, like I thought. I don't know what happened to the computer, but I DO know it happened after I did that update from Roxio. This drive is the same- CD part works and DVD part does not work. Still can't update the drivers. It's like we didn't even change it. My husband is going to talk to the technician at his job and see if he can check the registry and see if something was changed in there. I did scan for viruses - the computer is fine. I use Norton, my files are up to date and I scan everything after I download it. I even scanned the computer for errors and it came up fine. I agree with you about trying to fix the computer yourself. I learned A LOT on my own, but I'm no computer genius! I try to fix whatever I can by myself or with the help of you guys on my lists so I can learn how this thing works and know what to do in the future. If someone else fixes it, I have no idea what was wrong or how they fixed it. I'll tell you one thing- I sure miss my Sony! I never had a problem with it. Next time I get a computer, it WON'T be a Gateway! If there is anything else I can try before my husband takes this to his job, let me know. He has to talk to the tech first, so probably won't be taking it in until after Monday. You mentioned trying to boot off of a bootable cd. I don't think I have one? I DO have a Windows XP upgrade CD that I bought for my previous computer (the Sony came with ME) - can I try that? If so, I want to make sure it doesn't install anything- I don't want to screw this up anymore than it is. If they would just send me the [EMAIL PROTECTED] restore CD's I could fix this myself! LOL. Thanks. Lisa -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Support-OrpheusComputing.com Sent: Friday, January 20, 2006 2:40 AM To: [email protected] Subject: Re: PCWorks: DVD player doesn't work I covered my suggestions in those last two posts of mine. I HAVE to say something, and I'm **NOT** trying to "drum up business" for myself!!! For one, anyone that gets a name brand PC is going to have to put up with this BS at at LEAST one time, and probably ALL of the time! Another, is this is EXACTLY why I got into computers myself (first electronics in the mid '70's, then computers when they came out, and cars before that, and on and on with other things), because, if I wanted anything done RIGHT, I had to do it MYSELF. I taught myself all of these things so I would never have to rely upon the total stupidity and incompetence of others. CSR's are IDIOTS. They rarely speak English, and if they do, they have the collective IQ of an ameba and are about as helpful a viral infection. Even in my position now, I STILL am forced to rely upon the immoral and intellectual ineptness of suppliers. (Then, there's still what I have to put up with, with FedEx, UPS, DHL, etc., but that's another email!! LOL!) As you can see, it burns my a** at how companies treat their customers! You pay TOO MUCH for a product, then the greedy ******** expect you pay even more bucks just to speak with them......and you can't because you get the "anencephalic causality-loop telephone menu from hell", then you get disconnected, next you get "we are experiencing unusually large call volumes" (DUUUHHH, I wonder why!!), then if you DO happen to get a human, it's the BS I mentioned above once you get one! I treat ALL of my customers like loved friends, in fact, those we make custom PC's for all end up being friends! Sounds like you finally ended up...FINALLY, finding a real human you COULD understand that ACTUALLY helped you. Quite a rare find, consider yourself lucky....so far. I hope it finally works out for you. Like I said, try putting a bootable CD in the drive and boot from it, that should answer all questions. Well, except for the one that how could software updates apparently ruin a piece of hardware. That's just TOOOO coincidental for me. (Pardon the rant, I haven't had any sleep in a while, maybe some will find it amusing. ;-) -Clint God Bless Clint Hamilton, Owner http://OrpheusComputing.com http://ComputersCustomBuilt.com - ~Lisa~ Just remember.....If the world didn't suck, we'd all fall off...... ============= PCWorks Mailing List ================= Don't see your post? 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