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Paul,
I'll pass this along to some folks within Adobe who should see
this and take action.
- Dov
At 8/13/2003 08:49 AM, Schulte, Paul Kevin wrote:
>When Adobe directly sent me this eSeminar invite on July 30, for an eSeminar taking
>place right now as I type, I thought about it some and decided to attend. I
>registered on-line with Adobe's own registration process. An email confirming the
>registration was promised (to the email address I'm posting this message from), but
>it has never been received. So this morning, I look up this eSeminar again and the
>morning session was full. So I registered for the afternoon session. No promised
>email for this afternoon session has been received.
>
>I've recently used the eSeminar/Webinar/Webcast as a method to easily attend sessions
>that I otherwise would miss. Other vendors Web presentations have been easy to
>register for and have always promptly been acknowledged by an email with the
>instructions necessary to participate. Many in fact send email reminders. And these
>include vendors whose products I and my firm do not currently use. I and my firm do
>use Adobe products daily. As an Acrobat evangelist within my firm, and FrameMaker
>guru, I'd expect better treatment from Adobe on Adobe's own eSeminars than from
>vendors with whom I have no business relationship.
>
>This eSeminar involved Acrobat, hence the posting to this list. I did register this
>complaint on the website's feedback form. The invitation email is not a real person;
>once I replied to the email with the complaint, I received the reply that "At this
>time we are unable to respond to customer support inquiries via email."
>
>I trust the Adobe staff who follow this list will report this to the appropriate
>department. I'm just surprised that the one time I've had any trouble with an
>eSeminar, it's a vendor I normally trust - Adobe.
>
>Thanks to all for listening. Please reply directly to me if you wish to me see it
>sooner - I am on the digest for this list.
>
>Paul K. Schulte
>Quality Systems Coordinator
>CRM Configuration Assurance
>Medtronic, Inc.
>Email: [EMAIL PROTECTED]
>URL: www.medtronic.com
>"When Life Depends on Medical Technology"
>
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